How to prevent mobile users (agent/now app) from accessing ServiceNow on a personal mobile device?
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10-28-2020 09:17 AM
Is there a way to prevent users from accessing our ServiceNow instance from a personal device. I am aware that we cannot prevent users from downloading from the apple/google stores; however, I am curious how we would limit a user from logging in to our instance based on the device.
If we are not able to prevent logins, are there any protections/restrictions we can enable if a user downloads this to their mobile device?
Thanks
~CK
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03-01-2021 07:45 PM
Unfortunately, there currently isn't a mechanism to enforce this. This was confirmed by support staff through a HI case.
A ServiceNow idea has been created for this.
Thanks
~Constantine
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02-24-2021 11:51 AM
Are you using an SSO configuration, something like Azure AD? Are there rules within it that could be leveraged?
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02-24-2021 12:02 PM
This might also help - Intune mobile device management (MDM)
