I'm seeking guidance on implementing asset tracking using the Hardware Asset module. Specifically, I want to:- Track assets and their status (in stock room vs. assigned to employees)- Scan QR codes to return assets to the stock room when employees le...
Hi, We have the create incident record producer in our Servicenow instance. End users can access it via service portal or NOW mobile app to raise an incident. I wanted to know if we can differentiate between the incidents raised from create incident ...
In Now mobile app , while creating a new incident by using quick actions category , sub category is not visible, i have added category and subcategory through ui parameters, But the choice fields in category and sub category choice fields are not vis...
Hi Team, Even though user have 'snc_internal' role, he is not able to see 'Policy and Compliance' Application or any of it's module in Navigator. He has required role to view Application and Module but still issue is occurring. I checked Befor...
Hi, I was recently working with notificationsit seems if you add a group to the Notifikation CC via E-Mail script email.addAddress("cc"the group is added but additional Group features are not working I mean mainly the include members where the noti...
Hello, We want to implement a solution that will allow our users to scan a Qr/bar code via the Now mobile app.By scanning the Qr/bar code, Servicenow must open a record producer/catalog item with information filled in based on the Qr/bar code scanned...
I would like to make a change to the mobile notifications for the "nowmobile" application. Indeed, currently I can activate all notifications or none via the settings. However, my wish would be to add subtleties, such as activating/deactivating a par...
Morning, afternoon and evening all. We have been using QR codes for a few years to open catalog items in the old classic mobile app. Now that we are moving to the new app, i have found that the current QR codes will only open the classic app or a bro...
Hello Everyone, I am trying to add announcements on now mobile app in Utah version now, please help me how can I get started on this?
For some reason I cannot access Flow Designer Changed Fields, I tried it in different browsers, logging out and in, in different flows and different tables and it worked a while ago but now I can't access it - does anyone know what might cause this?
Is there a way to suppress people search in now mobile? During testing some users are prompted for what app they went to use if they click on a users email were other it automatically uses the default mail app which is not our internal email.
I am trying to configure the Mobile Agent app to serve our ITSM purposes.In doing so, I conveniently was able to look at the ITSM Mobile Incidents OOB launcher tab. This proved very helpful and helped me configure more or less the same thing for the ...
Hi Everyone, After the Xanadu upgrade it came to our notice that we are unable to view the attached excel sheet files (.xlsx extension) in the Agent Mobile app. Is this a recent change by ServiceNow via the latest upgrade?Please let me know how to re...
Hi Community! I wanted to add existing variables to the catalog item form in the Now Mobile App. After the form is submitted I'm able to see all the fields as in Desktop view, but I'm expecting the same form before submitting. Could someone guide me ...
Is there any way to exclude announcements from the Now Mobile app? There are certain news we do not want to show in the app. When selecting "Mobile Employee Service Portal" the news is not shown in the Employee Center, only in the app. But when sele...
