Hi Working within Field Service Mobile, I have a requirement to show the current "agent_status" of the logged in the user. The mobile app users will change their status either manually through a quick action or automatically when starting on a work o...
Hi,Im working on now agent app im follow the documentation Enabling critical alertsbut unable to find how to enable this critical alert feature by system administrator.I have tried all the other steps and am unable to achieve the critical alert featu...
We've noticed that the placeholder text for the UI parameter in the ServiceNow mobile app is only visible on Android devices, but not on iOS. Could you confirm if this is expected behaviour or if there's a fix available?
Hi All, We have a requirement from our client to have the same ESC portal displayed in Now mobile. We have used List screen and given the esc portal link to it. Users are accessing platform through 'Fulfillment View'. When user clicks on 'All' filter...
I’ve developed several different Mobile App Builder Functions to scan barcodes. I’ve successfully developed a function to consume inventory from the alm_consumable table. Using a single input of type Barcode and that is working.Example Code in Write...
Hi Team, We are facing an issue where a incident url:https://<Instance>.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3D<Incident...is accessible through desktop browser But the same is not opening on the mobile browser but r...
Hi, I want to anonymize/replace agent names in acitivity streams for non-itil end-users of the ESC Portal and the Now Mobile app.The raw data like the created_by field in the sys_journal_field table must not get replaced because agents with itil role...
Hi all, from a Rest Message i get a JWT (JSON Web Token) as response. The JWT/JWE is encrypted with the algorithm: {"enc": "A256CBC-HS512","alg": "RSA-OAEP-256"} Is it possible to decrypt a JWT with this algorithm in servicenow?
Hi Community,Is it possible to configure an external bot (like Luma or Watson) on Now Mobile?The customer is migrating to EC and already has an out-of-the-box (OOTB) bot (custom-developed). They want to integrate this bot into Now Mobile.Regards.
Hello Community, We're trying unsuccessfully to connect Mobile Agent to our self-hosted instance on Tokyo.A corporate VPN is installed on IPhone and we're able to connect and authenticate with Chrome browser, but with Mobile Agent we got always an er...
I'm attempting to access our instance "ServiceNow Agent" mobile app. It was working last time i accessed, Janurary/February 2022. Now i'm getting an error that "Safari cannot open the page because it could not connect to the server." Has anyone encou...
As a system administrator, when I attempt to remove My assets from Now Mobile Hopepage > My items within the Icon section in Mobile App Builder I am getting the following error. . "Error: Internal MAB error of type BadRequestError: unable to delete r...
We are wanting to use the mobile app for our staff but would like them to be forwarded to the Employee Center. So far, the documentation that I have seen is not very helpful in changing the mobile settings so that it is pointing to either the Employe...
Hi, Had a requirement where I had to add application in now mobile and show the demo. So my thing is how can I access nowmobile in desktop to show the functionality that I devloped. Can anyone guide me with that.
