Hi Team, We are facing an issue where a incident url:https://<Instance>.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3D<Incident...is accessible through desktop browser But the same is not opening on the mobile browser but r...
Hi, I want to anonymize/replace agent names in acitivity streams for non-itil end-users of the ESC Portal and the Now Mobile app.The raw data like the created_by field in the sys_journal_field table must not get replaced because agents with itil role...
Hi all, from a Rest Message i get a JWT (JSON Web Token) as response. The JWT/JWE is encrypted with the algorithm: {"enc": "A256CBC-HS512","alg": "RSA-OAEP-256"} Is it possible to decrypt a JWT with this algorithm in servicenow?
Hi Community,Is it possible to configure an external bot (like Luma or Watson) on Now Mobile?The customer is migrating to EC and already has an out-of-the-box (OOTB) bot (custom-developed). They want to integrate this bot into Now Mobile.Regards.
Hello Community, We're trying unsuccessfully to connect Mobile Agent to our self-hosted instance on Tokyo.A corporate VPN is installed on IPhone and we're able to connect and authenticate with Chrome browser, but with Mobile Agent we got always an er...
I'm attempting to access our instance "ServiceNow Agent" mobile app. It was working last time i accessed, Janurary/February 2022. Now i'm getting an error that "Safari cannot open the page because it could not connect to the server." Has anyone encou...
As a system administrator, when I attempt to remove My assets from Now Mobile Hopepage > My items within the Icon section in Mobile App Builder I am getting the following error. . "Error: Internal MAB error of type BadRequestError: unable to delete r...
We are wanting to use the mobile app for our staff but would like them to be forwarded to the Employee Center. So far, the documentation that I have seen is not very helpful in changing the mobile settings so that it is pointing to either the Employe...
Hi, Had a requirement where I had to add application in now mobile and show the demo. So my thing is how can I access nowmobile in desktop to show the functionality that I devloped. Can anyone guide me with that.
Hi,I see how to hide or show fields on a mobile card based on data via UI rules on the card.But I don't see a way to do that to fields on a Details screen embedded on a Record screen segment. I have several Screen fields that show in the Record scree...
Hi, I am creating a mobile app using San Diego Now Request App (not agent). I have created a push notification to alert the caller when an incident is commented. I can get the notification to send but cannot open the notification on the mobile devi...
I'm seeking guidance on implementing asset tracking using the Hardware Asset module. Specifically, I want to:- Track assets and their status (in stock room vs. assigned to employees)- Scan QR codes to return assets to the stock room when employees le...
Hi, We have the create incident record producer in our Servicenow instance. End users can access it via service portal or NOW mobile app to raise an incident. I wanted to know if we can differentiate between the incidents raised from create incident ...
In Now mobile app , while creating a new incident by using quick actions category , sub category is not visible, i have added category and subcategory through ui parameters, But the choice fields in category and sub category choice fields are not vis...
Hi Team, Even though user have 'snc_internal' role, he is not able to see 'Policy and Compliance' Application or any of it's module in Navigator. He has required role to view Application and Module but still issue is occurring. I checked Befor...
