How to restrict Attachment Sharing or Downloading on NOW Mobile APP.

[venkatesh28]

In NOW Mobile APP, under My Requests when i open any Incident, will have two tabs - 'Details' and 'Updates'. 

If i add attachments to the incident and click on the same in Updates Tab, attachment is getting previewed in a new screen and able to share the attachment also as "Send" icon is available and able to share it via all forms (WhatsApp, gmail etc..).

How to restrict this behavior and any user cannot share or download attachments via NOW Mobile.

Please, provide a solution.

Thanks,

Venkatesh.

[sachin_namjoshi]

Use below solution to disable attachments on NOW Mobile app

https://docs.servicenow.com/bundle/orlando-mobile/page/administer/tablet-mobile-ui/task/sg-disable-m...

Regards,

Sachin

[venkatesh28]

Hi Sachin,

Thanks for the update.

This solution works when the user should not have any capability with attachments like Read / Write.

But, if we remove the Read Access the user cannot see any updates if added as form of Attachments.

So, we should allow the users to read in case of Images and have a preview but the sharing icon which is shown in the above screenshot should not be displayed or it should be disabled.

Thanks,

Venkatesh.

[MrMuhammad]

Hi @venkatesh,

Have you tried to make below property as false? This property restrict mobile users to share attachment.

glide.sg.block_mobile_attachments_sharing

I hope that helps!

Thanks & Regards,

Sharjeel 

[venkatesh28]

Hi Sharjeel,

By Default this property is set to False.

Shall I make it to true?

Thanks,

Venkatesh.

[venkatesh28]

Hi Sharjeel,

I have made the Property to True.

But the issue is not Resolved Yet.

Thanks,

Venkatesh.