How to restrict Attachment Sharing or Downloading on NOW Mobile APP.

[venkatesh28]

In NOW Mobile APP, under My Requests when i open any Incident, will have two tabs - 'Details' and 'Updates'. 

If i add attachments to the incident and click on the same in Updates Tab, attachment is getting previewed in a new screen and able to share the attachment also as "Send" icon is available and able to share it via all forms (WhatsApp, gmail etc..).

How to restrict this behavior and any user cannot share or download attachments via NOW Mobile.

Please, provide a solution.

Thanks,

Venkatesh.

[Lucas Alves]

Hi vankatesh,

Any updates about this case? I have same situation here. That property is not working correctly. The share button still appears after change property value to true.

[David Ha]

Hi,

Please open up a ticket with support to take a further look into this. This is the correct property to block attachments on mobile -- but if it is not working as expected please have support take a closer look.

Best,

David

[Yev]

From Mobile Product team:

Please do not use this property as this is not supported end to end. In the future we are looking to support this via a property but that is currently in the backlog.

[Fu]

Hi All,

Back in Madrid, I recorded a video on how to disable attachment in mobile. Basically, you have to add an if-statement to sys_attachment ACL(s). Hope this helps.

if( gs.isMobile() ){
     answer = false;
}

[Yev]

From Mobile Product team:

Please do not use glide.sg.block_mobile_attachments_sharing property as this is not supported end to end. In the future we are looking to support this via a property but that is currently in the backlog.