How to set field mandatory for mobile classic UI

ESL
ServiceNow Employee
ServiceNow Employee

Hi all

 

I have tried UI policy / client script and system mobile- mobile ui policies to set some fields mandatory but all methods did not work well. Of course I have set the UI type for mobile, however, it did not work as expected.

Any idea for achieve this?? 

Thanks

 

1 ACCEPTED SOLUTION

Sagar Pagar
Tera Patron

Hi,

Check is there any other UI policy/ Client script conflicts each other or not? May be due to conflict it did not make it as mandatory.

UI Policy/ Client script with type - All

 

Thanks,
Sagar Pagar

The world works with ServiceNow

View solution in original post

2 REPLIES 2

Sagar Pagar
Tera Patron

Hi,

Check is there any other UI policy/ Client script conflicts each other or not? May be due to conflict it did not make it as mandatory.

UI Policy/ Client script with type - All

 

Thanks,
Sagar Pagar

The world works with ServiceNow

ESL
ServiceNow Employee
ServiceNow Employee

Hi Sagar,

Thank you for your comment.

I checked my UI policy and client script but I did not find any conflict. But after I created a new view for mobile and create a UI policy applied to the view, the it worked as well.

Thanks for your advice.