Force local login doesn't work for Agent App

[PaKe]

Hello,

we want to disable SSO for our mobile apps. We found the checkbox "Force local login" which promises that the mobile app uses "login.do" page (https://docs.servicenow.com/bundle/tokyo-mobile/page/administer/tablet-mobile-ui/task/mobile-force-l...). For the Now Mobile App everything works like expected. For the Agent App it does not work. There is still a redirect to the SSO Login Page.

Has anyone an idea why it does not work for Agent App?

Thanks!

[PaulSylo]

The reason why the "Force local login" checkbox is not working for the ServiceNow Agent App is that the Agent App uses a different authentication mechanism than the Now Mobile App. The Now Mobile App uses a cookie-based authentication mechanism, while the Agent App uses a session-based authentication mechanism. try using "basic Auth" mechanism for disabling SSO for agent app

[Joni V B]

I was facing the same issue and found a solution in the following article:
https://docs.servicenow.com/bundle/vancouver-mobile/page/administer/tablet-mobile-ui/task/config-mob...

By setting the login URL for the ServiceNow Agent Application Registries record to 'oauth_login.do' the users are now redirected to the local login on the Agent app as expected.