html field is not editable in mobile agent

[sailajaB]

Hi everyone,

I’m facing an issue where an HTML field added to a catalogue item is editable On the desktop portal view but not in the ServiceNow Mobile Agent app. The field is configured as editable (not read-only) and works perfectly on desktop browsers. However, in the Mobile Agent app, the field appears, but it is not editable.

This is the picture of the catalogue item where the description (HTML) field is working correctly.

This is the picture of the mobile agent where the description (HTML) field is not working.

[SumanthDosapati · Accepted solution]

@sailajaB 

HTML type fields are not support for the ServiceNow Agent App.

Follow the workaround provided by ServiceNow in this article.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth