Is it possible to pre-populate the Service Now instance on the mobile app when deploying via EMM

[James Buckland]

Does anyone know how to pre-populate the Service Now instance name on the app when deploying for iOS please?

It works fine for Android but there is no option to simply enter the URL for iOS (please see screen shot).

 I have seen the following guide:

https://docs.servicenow.com/bundle/rome-mobile/page/administer/tablet-mobile-ui/reference/appconfig.html

Which mentions keys and values but my MDM does not have such fields just one field for "Configuration command" or Configuration URI

Thank you

[PaulSylo]

Is this a intune MDM? if so, try you are getting any hooks.

https://docs.servicenow.com/bundle/rome-mobile/page/administer/tablet-mobile-ui/concept/intune-mdm.html#intune-mdm

[James Buckland]

Thank you Paulsylo and apologies for the delayed response.

We use SOTI MobiControl as our EMM which sadly does not have the general configuration fields available to populate, just a field for a URI string which is what I am struggling with.

I have tried the following permutations in vain:

{"SNDefaultInstanceURL":"https://wates.service-now.com/","SNDefaultInstanceName":"wates.service-now.com","SNBlockInstanceCreate":true}

{"SNDefaultInstanceURL":"https://wates.service-now.com/","SNDefaultInstanceName":"wates.service-now.com"}

{"SNDefaultInstanceURL":"https://wates.service-now.com/","SNDefaultInstanceName":"wates.service-now.com","SNAuthenticationBrowseriOS":"","SNBlockInstanceCreate":false}

{"SNDefaultInstanceURL":"https://wates.service-now.com/"}

[PaulSylo]

Hi James - can you try giving this below once,

{'SNDefaultInstanceURL':''https://wates.service-now.com/''} or try to reach servicenow to get these help on configuration URI

[James Buckland]

Thank you, I tried that but still the app still comes down unconfigured.