Is it possible to send a link that opens the mobile app in emails

[Maurie]

Currently when our customers click on the link we send in the email notifications it opens their default browser to the login page for servicenow.  which works great unless they are on a mobile device.  

Many of our customers have the servicenow mobile app installed on their phone/tablet and would like the emailed link to hyperlink to pop up the mobile app instead of the tablet page.  is there a way to do this.  of note, we are currently on Geneva but starting development on Istanbul next week.

Thanks for your help

[bjhughey164]

Maurie,

When I installed the mobile app, I now get a push notification that launches the mobile UI.

Is there a requirement for them to open via email directly?

[Anurag Tripathi]

Hi Maurie,

What you can do is have 2 links in the email , one that redirects the user to browser(which is to be used when they are on computer) and another for mobile app(which they have to sue of they are on mobile device)

you can make the mobile url on these lines(its an eg)

var url= "https://<instance-name>/$m.do#/form/sc_req_item/current.sysapproval.sys_id";

[RajNow]

Hi Maurie

You may find this community thread useful - it has some examples as well marked as correct answer.

How to get email hyperlinks to open in ESS or Mobile

Thanks

[Teena Singh]

Hi Maurie,

Thank you for posting your discussion to the ServiceNow community.

The Customer Experience team is striving to ensure that customer queries posted from the HI Service Portal are answered in timely and accurate fashion.

If you feel the question has been answered, please mark the community discussion as answered. Also, if you found the response helpful please indicate that in the thread.

Thank you in advance.

Regards,

Teena Singh
Customer Experience: UX Strategy and Customer Insights
teena.singh@servicenow.com

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