Is there a limit to results shown in a field in Mobile Agent?

Daniel O_Connor
Kilo Guru

Hi all,

Have been getting along nicely with a few custom apps for Mobile Agent. One of them is shortly about to go Live but the test group have one issue they identified. When they go to a field which normally has 1400+ results, in mobile it seems to just stop.

Easiest way to explain is if the name of these results is A-Z, on mobile app nothing appears after F.

It is a "Vendor" field where engineers will select a third party they will need to resolve Facility based issues. 

find_real_file.png

But on mobile app it seems to just stop returning results? 

Is there a limit I need to be aware of, and if so how would I go about returning the results I need? I guess I need to look into a way to render vendors based on their region or something?

7 REPLIES 7

SearList is an input type of UI Parameter. It provides the capability to search result in the list. This is recommended when we have results over 1000. 

Please refer Input Types under UI Parameter Form section of below docs.

https://docs.servicenow.com/bundle/madrid-mobile/page/administer/tablet-mobile-ui/task/sg-param-acti...

 

Regards,
Muhammad

Hi Daniel,

Any update on this? Were you able to figure this out? 

If your question is answered please mark the appropriate response as correct so that this thread can be closed and added to solved list for others to get benefited from this.

Have a great day 🙂

Thanks & Regards,

Sharjeel

Regards,
Muhammad

Unfortunately I'm still trying to work this out, while I did get the list to show more results, not all that is needed.

Working with internal business units to cleanup their vendor lists. 

I'm trying to figure out a way for me to set a dictionary attribute on the field, to only trigger maybe in the mobile app. The app is only being used by one region, so I'm trying to work out how I can just render their regional vendors from that field list.