Knowledge Articles are not available while search in now mobile

[kummara _siva]

Hi All, Recently I am working on now mobile, I enabled the knowledge base for Now mobile it is showing in Information tab.But when I search a keyword related to article it is showing under articles in search bar.Also I have seen few Community post I tried it is not working.

I checked KBKnowledge Script Include is Accessible from All Application Scope.

under system Mobile >search Application Configurations>NowMobile App Search Configurations for Services and Articles I see under related Search sources people,articles,services are present.Also I added Search source profileas Default search profile Search engine as Zinc .Still it is not working .Should change search profile and search source.

please give any solution

thanks in advance

[Raghav Sharma24]

Check the condition of each of your search source (knowledge/service/articles). Check if you are searching with the term relevant to those article conditions.

[HussainR5427585]

@kummara _siva 
I tried all the recommended steps but still couldn’t get search to work in the Now Mobile app. What finally worked for me was this:

I went to the "sys_search_context_config" table and found the record for “NowMobile App Search Configurations". The Search Engine was set to Zing, so I changed it to AI Search. After making that change, search results started appearing in the Now Mobile app as expected.

[prasanthi2]

@kummara _siva the above mentioned NowMobile App Search Configurations is already set to AI search but still in now mobile , knowledge search is not giving any results..could you please let me know if there are anychanges to be done

[kummara _siva]

Hi @prasanthi2, Have you created the knowledge base you want to show on mobile? Please check if there is any record in the knowledge base table under "Now Mobile App."