Links to knowledge articles in the now mobile app
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10-16-2023 12:10 AM
Hello,
we have configured and deployed the now mobile app for our company. One important use of the now mobile app is to access our knowledge bases.
In our knowledge articles, we often link to other knowledge articles. To get these links, we used the "copy permalink" feature. These links are containing the corossponding Service Portal (https://instance.service-now.com/portal?id=kb_article_view&sysparm_article=KB-Number). Now, when a KB article link is clicked in the app, the corresponding ServicePortal is also accessed. Unfortunately, this view is not very appealing compared to the "native" mobile view.
How do you deal with that issue? Is there any way to redirect to mobile view when the link is clicked on mobile for example? Do we need to adjust all our links in kb-articles to a more generic one?
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11-30-2023 02:54 PM
I am working on the same implementation and wanted to check if you achieved it
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01-10-2024 02:56 AM
Hello, sorry for the late reply. We still have not been able to reach it. Have you?
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01-10-2024 03:03 AM
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01-10-2024 04:15 AM
Hey Rajeed, thanks for this solution. That looks very promising. I'll have a look at it.
We wanted to avoid modifying all the links in the KB articles as we have a lot of them. Can you think of a solution without changing all the links?