Mobile Agent - How to put Incident on hold from app

carlav
Kilo Guru

‎10-22-2023 01:33 AM

I am new to the Mobile Apps, have just 'implemented' Now Agent for our IT techs and was asked when navigating to My Work and Incidents how to put a ticket to State of On Hold - how can I add this as option or action? I have been to Mobile App Builder and figured out how to navigate to the different 'screens' from the App but not sure within the tree of options where I could add a button to set Incident to On Hold (or is there a better way to accomplish this)?

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PaulSylo
Tera Sage
Tera Sage

‎10-23-2023 11:35 AM

Hi - Maybe you can try to create an action item for "on hold" and then create a function for on hold. i tried to create an action item 

PaulSylo_0-1698085897991.png

 

PaulSylo_1-1698086092315.png

not tried it, but you can try and let me now.

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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PaulSylo
Tera Sage
Tera Sage

‎10-24-2023 07:29 AM

Hi carlav - any luck ?

 

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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