My Desktop MSEdge persistently throws a mobile error when I resolve to a ServiceNow url

[PB7]

Hi Team,

On my domain-joined work laptop, everytime I *initially* navigate to [myinstance].service-now.com or support.servicenow.com , I get the attached redirect [pfa-1]. I have no workaround for support.servicenow.com [I simply need to switch over to Chrome], but with my instance I can postpend "/logout", which forces me out, then "/login" reinitializes the MFA flow via SSO, and my login becomes a normal desktop experience again.

Even though I do not ever experience this issue when I use via Chrome, FireFox, or Opera, my employer encourages MSEdge as my default browser for various security reasons.

Attempted all these below fixes individually without success:

1. I've deleted all cached MSEdge browser data related to any ServiceNow sites

2. I've deleted ALL cached MSEDGE browser data.

3. I've done a clean MSEdge reinstall.

While an 'InPrivate' // incognito MSEdge window has no problems, I cannot rely on this workaround since it disables all the other browser plugins I use to administrate and develop for my instance. 

Last note: I've seen this issue persist across 3 different domain-joined laptops over the course of a year.

My internal IT isn't aware of anything relating to my AAD User object which could somehow cause this behavior.

My default UI I log into SNow with is UI16, current build I'm on is

Build name: Tokyo
Build date: 08-01-2023_1829
Build tag: glide-tokyo-07-08-2022__patch9-hotfix2b-07-19-2023

Any thoughts or ideas are greatly appreciated!

Thanks,

Pat

[PaulSylo]

I guessed so ! However resetting the browser too fix this !

[PB7]

 I was a great Idea, PaulSylo --
My one apprehension with a full browser reset to factory default is the loss of cookies.

Rebuilding all of those again is a major time waster for me , so I went the way of the extension purge.

Thanks again for your participation in solutioning this with me.

Cheers,

Pat

[PaulSylo]

Glad that worked!