No Agent - 'No data found' / 'No Results found'

[Dan Brown2]

Hi,

I am having a few issues with the NOW Agent mobile app.

When I open one of the 'My Incidents' options - I get the error 'No data available'  (there should be as there are open incidents)

When I open one of the Group Incidents options - I get the error 'No results found' (again there should be incidents there)

Any help appreciated

Dan

[MrMuhammad · Accepted solution]

Hi Dan,

Have you checked if open incidents in the platform meeting the criteria of the data item being used in My Incident and My group incident applet. Let say My Active incident or My group incident will show the data if you meet below criteria. 

Active Incidents Criteria

My Group Criteria

Please mark this correct & helpful if it answered your question.

Thanks & Regards,
Sharjeel

[MrMuhammad]

For a quick test you can

Assign an incident to yourself.

Priority shouldn't be of Critical or high. 

State Should NOT be Resolved.

Caller should NOT be VIP user.

Referesh the Mobile app home page if already opened otherwise open the app and navigate to My incidents. Select Active incidents and you will the incident you assigned to yourself in the above steps.

[Dan Brown2]

Hi thanks for the reply.

I have tried that but still no results on the Mobile App.

The Data Item is 

while if I search in the incident list I get 19 results

[MrMuhammad]

Did you try re-login? Sometimes it happens due to cache problem.