No Agent - 'No data found' / 'No Results found'

Dan Brown2 · ‎06-26-2020

Hi,

I am having a few issues with the NOW Agent mobile app.

When I open one of the 'My Incidents' options - I get the error 'No data available' (there should be as there are open incidents)

When I open one of the Group Incidents options - I get the error 'No results found' (again there should be incidents there)

Any help appreciated

Dan

MrMuhammad · ‎06-26-2020

Hi Dan,

Have you checked if open incidents in the platform meeting the criteria of the data item being used in My Incident and My group incident applet. Let say My Active incident or My group incident will show the data if you meet below criteria.

Active Incidents Criteria

My Group Criteria

Please mark this correct & helpful if it answered your question.

Thanks & Regards,
Sharjeel

Regards,
Muhammad

View solution in original post

sanna3 · ‎12-30-2020

I got this answer from ServiceNow:

Most Probable Cause: This is a know problem which is reported in PRB1411004 that is set as a duplicate of PRB1373208.

Solution Proposed: The problem is fixed in Paris.

emaasalmi · ‎12-30-2020

Thanks sanna!

For anyone else interested, here's the direct link to PRB1373208 KB article:

KB0861845 - HI Mobile: Non internal users unable to see data in group by Applet