Now Agent Mobile App Requested items variable not showing

[Khalnayak]

Hi all,

I am basically creating applet for unassigned requested items for the Mobile Agent app under the My Team applet launcher.

I created the applet, however, under the form  screen > Body, I cannot select the variable field, does not come up.

see below.

However, looking at the OOTB Requested items applet, the variable field is there, selected. see below.

I dont know how to add the variable field to the body fields as it does not come up.

What am I missing?

I even tried to copy the data parameter added to the data item of the OOTB requested item applet but still the same.

[Raghav Sharma24 · Accepted solution]

Try adding it from "backend view" instead of studio, it should work.

Refer:https://community.servicenow.com/community?id=community_question&sys_id=edf925c0db6f1094190b1ea66896...

[ColK]

Try adding an ACL like below, but for sc_req_item.* instead of task_time_worked.*, and require role itil.

I had a similar issue with the task time worked table.