Now Mobile - How do I display Approve and Reject buttons for Change Request

geraldp1
Tera Contributor

‎06-10-2021 04:46 AM

Hello,

I've am trying to display the approval buttons for Change Request items on My Task on Now Mobile, something similar to:
find_real_file.png

What I have done so far:

  1. Applets > My Tasks > Item Stream Segments > My To-dos > Item Stream M2M Segments > Approval To-do

  2. From the Approval To-do Item Stream, I added a new item in Item Stream M2M Item Configurations 

  3. In the Item Configuration:
    • Item view: "My approvals header view - change request" (this is the only OOTB that I can find)
    • Table: sysapproval_approver
    • Condition: Approval For.Task Type -- is -- Change Request
    • Embedded Screen: go to #3 (Form Screen)

  5. Form Screen:
    • Fetch Type: Prefetch
    • Header View: "My approvals item view - change request" (this is the only OOTB that I can find)
    • Tab > Form Screen Segments
      • I just created sample screen segments (see screenshot below)
    • Tab > Function Instances belonging to Screen
      • Function Instance
        • Name/Label: "Approve"
        • Location: Footer
        • Function:
          • Action Item:
            • Type: Update
            • Table: sysapproval_approver
            • Set field values: State -- Approved
          • Condition:
            • Table: sysapproval_approver
            • Condition:
              • Approval For.Task type -- is -- Change Request
              • State -- is -- Requested
          • Action Completion:
            • Jump to previous screen: true
            • Show refresh on previous screen: true

Somehow this does not seem to work. The item is displaying in My Tasks
find_real_file.png

But going to the item details, does not show the buttons for the CHG approval:

find_real_file.png
find_real_file.png


Is this related to the sys_sg_item_view (Item View) being used? What did I miss that it is displaying for HR Case, Request, and Request Items but not for Change Requests?

 
Thanks!

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7 REPLIES 7

Hemant Goldar
Mega Sage
Mega Sage

‎06-10-2021 05:32 AM

Hello,

 

You can use the footer function to achieve your task

here are some link which will help you to create them

https://developer.servicenow.com/connect.do#!/event/devdays19/NY_MOBILE_LAB_DEMODAYS/lab_NY_MOBILE_L...

https://docs.servicenow.com/bundle/quebec-mobile/page/administer/tablet-mobile-ui/reference/sg-studi...

 

I hope this helps!

 

Mark answer Correct and helpful if this solves your issue.

 

Thanks,

Hemant

geraldp1
Tera Contributor
In response to Hemant Goldar

‎06-10-2021 06:03 AM

Hi Hemant, thank you for your reply! I have been developing with the OOTB Now Mobile application from the platform UI and not Studio, is there a way I can open my applets in Studio? Or maybe a way to import the OOTB Homepage Applet Launcher and applets within it onto Studio as a new application?

0 Helpfuls

Hemant Goldar
Mega Sage
Mega Sage
In response to geraldp1

‎06-10-2021 06:10 AM

Hello,

I hope you have admin access.

now Goto>System Application>Studio

The next step is to select the Application you are working on

find_real_file.png

 

you will be able to configure as per your requirement.

 

Thanks

Hemant

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Hemant Goldar
Mega Sage
Mega Sage
In response to Hemant Goldar

‎06-10-2021 07:54 AM

Here is just a showcase. I have built for Work Order task.

 

find_real_file.png

 

Let me know if you need any assistance.

 

Mark answer Correct and helpful if this solves your issue.

 

Thanks,

Hemant