Now Mobile vs Mobile Agent

[Neil Mitchell]

Hello,

I recently configured the Mobile app for my PDI and have found some differences between two different apps available on the App Store: Now Mobile and ServiceNow Agent. I have found that, depending on which app I use, I get different content. I can see for instance in the Security Incident Response Mobile application in Studio how under Mobile Studio there is an option for Mobile Agent and Now Mobile (see attachment). So it makes sense how configurations in either of those will show up in either app. However, when and why would I want to use one app over the other? Should I be configuring everything to use the Now Mobile app over the ServiceNow Agent app? Are there certain users who I want on the Now Mobile app over the ServiceNow Agent app?

Thank you,

Neil Mitchell

[Arul6 · Accepted solution]

Hi Neil,

If your organization is on Newyork the way forward is to use the specific app for specific user persona.

Now Mobile is for Requesters

Now Agent is for Fulfillers

What mobile app do I use?

[Neil Mitchell]

Hi Arun,

Thank you for linking this video it has helped answer my question.

[abel91740]

Hi Arun, 

I'm wondering if you can confirm my following theory

I am reading through articles and servicenow still introduced me to the ServiceNow Classic Mobile App. 

I'm trying to compare the Classic Mobile to Now Mobile which I found that in your link for "what mobile app do I use?" mentioned that classic is legacy and the first introduced version of the app. 

Does this mean that I can understand as following , ServiceNow came out with Classic Mobile app first then later integrated to become now mobile and now agents. This means classic mobile is legacy and is mostly replaced by now mobile and now agents? 

Thank you