Push Notification not fetch the details information when we tap on that.

mihirlimje867
Tera Guru

‎08-30-2023 04:35 AM - edited ‎08-31-2023 03:33 AM

 

 When we receive the push notification for approver and click on that it redirects the correct applet.

MansiPatil2_4-1693393589605.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

However, fields like Short description, Escalation, Description, and item are not mappable when we open any push notification; only created fields fetch the info. The screenshot that is posted below can be seen. how all the fields in the Details section can be mapped. Please assist us in figuring out the problem.

 

MansiPatil2_3-1693393545876.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thank you.

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mihirlimje867
Tera Guru

‎10-08-2023 07:37 AM

Hello all,
We found the solution for that, this happened because of the "Roles" of the user. The user doesn't have the role for the case table so the user is not able to see the details section. After allocating the role the functionality has worked as expected.

Thank you

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PaulSylo
Tera Sage
Tera Sage
In response to mihirlimje867

‎10-09-2023 09:45 AM

Great! Mihir. Role play important "role" in mobile configuration.  Pls close this thread .

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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