ServiceNow Agent mobile App - Push Notifications not working

[Auma]

In having created push Notifications for the ServiceNow Agent mobile app on Madrid, none of the notifications are successfully delivered.

The Push notification log shows them as pending (also, screenshot of the system log included).

After enabling debugging on the specific Mobile Application Scope the following log is triggered when accessing the notifications under 'My Notification Preferences' module:

" Cannot find application because sys_id does not exist: no thrown error"

All necessary plugins are activated and I've also triple checked the configuration of the notifications on my Dev instance in the ITSM mobile app in comparison.

Anyone faced this issue? Any help will be highly appreciated.

[Auma · Accepted solution]

Update:
Got assisted by the ServiceNow team. The issue was 2 missing records:

- "ServiceNowMobileApp Push" REST Message record ([yourinstance].service-now.com/nav_to.do?uri=sys_rest_message.do?sys_id=ded0e522ff1231009738fffffffffffc)

- and its corresponding "post" HTTP Method record (https://([yourinstance].service-now.com/nav_to.do?uri=sys_rest_message_fn.do?sys_id=e5112922ff1231009738ffffffffff40).

They were installed with the Push Notification plugin but had somehow gotten removed.

Everything is now working as expected.