ServiceNow Mobile app remove P5-P3 notifications.

rbettencourt
Tera Contributor

My team here is constantly paged by the Servicenow app with hundreds of notification via SMS for every priority level within our org. 

 

How the heck do we only get notified for P1 and P2 Incidents?

 

 

4 REPLIES 4

mihirlimje867
Tera Guru

Hello @rbettencourt 

You need to update the 'when to run' notification condition in which the push notification is added.

Thank you.

Where is this condition?   in the app?  In the service now profile via desktop?

rbettencourt
Tera Contributor

Where is this condition?  in the app?  SNOW profile?  

mihirlimje867
Tera Guru

Hello @rbettencourt ,

mihirlimje867_0-1744697834725.png

Or you can we one thing after adding this, you need to check the user's notification setting should be active, for that you need to go to the profile and then preferences and the notification and check true.

Thank you.