ServiceNow Mobile - My Tasks does not show RITMs assigned to me

[gale1]

'My Tasks' only displays approval, but the description on docs.servicenow.com for 'My Task' is:

My Tasks: Displays approval records of requests and requested items assigned or delegated to the user.

How could I see the RITMs assigned to me in NOW Mobile? Thanks. 🙂

[John Longhitano]

Hello Gale,

RITMs and REQs don't get assigned.  The tasks generated from them get assigned to a fulfillment group.  In terms of an approval for an RITM the approval record should show what RITM the approval is for.

Thanks

John

[David Ha]

Hi Gale,

You also have the capability to add new master items or update the existing condition for your RITM for how it shows up on 'My Task'

1. Left hand nav > open Now Mobile applet launcher

2. Open 'Homepage' applet launcher

3. Make sure you switch to the correct scope

4. Under body, open 'My To-Dos' applet launcher section

5. On destination screen, click on information icon to open record 'My Task' list screen

6. Open 'My To-dos' item stream segment

7. Open 'Approval to-do' Item Stream M2M segments (After opening, you can add new master items to show different records using different tables and conditions. Master items provide a pattern for data in your applet using item view JSON, and control how your data appears within a segment with table and conditions.)

8. Open 'RITM Approval Master Item' 

Best,

David

[aishwarya39]

hi , under my task, i cannot see approvals related to RITM however i have 3 approvals pending for me.