ServiceNow NowMobile App Screens and Applet Launcher / com.glide.mobile-employee plugin is not showing in plugin list in Rome and Sandiego versions

[Aravind Prasann]

Hi All, I am trying to configure now mobile in the demo instance. And I understand it requires the plugin "ServiceNow NowMobile App Screens and Applet Launcher / com.glide.mobile-employee" to be activated . But In the versions of Rome and SanDiego under the plugins list, I don't fine the com.glide.mobile-employee plugin to install ? Could anyone please explain how to install this or if it has been managed by other plugins ? Thanks.

[Rameswar1 · Accepted solution]

Hi Aravind, The store application "ServiceNow NowMobile App Screens and Applet Launcher / com.glide.mobile-employee" is no longer available for activation in Rome and newer release versions.

You will see that alternative applications are offered when you log in to the store and search for com.glide.mobile-employee. This is expected with Rome/ SD instances and the below in Rome should help you achieve similar functionalities to com.glide.mobile-employee, please refer to the documentation on the store page: SN Store - Now Mobile App

[PriNow]

I just cant login to the store, I have a servicenow ID which I have created but while signing in to the store it is saying the email id has to be same although it is same.

Please help me. I cant login in servicenow store using the servicenow ID.

[Carmen Pesce]

Hi, thanks for letting us know.

ServiceNow documentation should be updated accordingly. Because there is still the reference to that plugin. Here an example:
https://docs.servicenow.com/bundle/vancouver-mobile/page/administer/tablet-mobile-ui/reference/sg-mo...

Also, in the platform, other plugins have still the reference to com.glide.mobile-employee to be installed.

[Aravind Prasann]

Thank you Rameswar