Showing announcements in NOW Mobile App

[Subhajit Mukhe1]

Hi,

I currently have a requirement to display Announcements in NOW mobile app.

Anyone having any approach in mind?

I have tried by creating an item section and then added a list applet to that section, eventually creation item stream segments and so on. I got stuck while creating the master item for Announcement  table as in the master item, we need an item view which is written in JSON and I am not able to create it.

Any idea how can I create an item view for Announcement table. If not possible, what all other options do I have so that I can display announcements in NOW mobile.

Any help would be appreciated.

[Vishakha]

Hi,

Refer below link,

https://community.servicenow.com/community?id=community_question&sys_id=573e7a311b515c50ada243f6fe4b...

If it helps then please mark my answer Correct and Helpful.

Vishakha

[Roopa9]

Hi Subhajit,

Were you able to add announcements on Now Mobile App successfully?

I also have same requirement, could you please share the details if you found solution for this.

Thanks,

Roopa

[Subhajit Mukhe1]

Hi Roopa,

Please follow these steps, these will surely help:

• Navigate to System Mobile->Applets.
• Create a applet – Announcements of type List Screen.
• Create an Item Stream Segment - Announcements Item Stream Seg.
• Open the Item Stream Segment record, create an Item Stream - Announcements Item Stream.
• Open the item stream record.
• Navigate to System Mobile -> Data items in a new tab.
• Create a data item - Announcement Data Item.
• Set condition type as declarative, table as Announcement and query condition as active = true. Save.
• Navigate back to item stream record and select the data item created.
• Open Item View (sys_sg_item_view) table in new tab.
• Create an item view - Announcement Item View.
• Set table as Announcement, set item view JSON in order to display the items properly in the app. Save.
• Navigate to System Mobile->Mobile UI Styles in a new tab.
• Create Announcement Style A for announcements with display style normal, adding a background colour of blue.
• Create Announcement Style B for announcements with display style urgent, adding a background colour of red.
• Create Announcement Style C to add white font to the announcement title.
• Create Announcement Style D to add white font to the announcement summary.
• Navigate Back to the Item View page and add the styles created. Save.
• Open Master Item (sys_sg_master_item) table in a new tab.
• Create Announcement Master Item record.
• Add Announcement Item View in the item view field.
• Set condition active = true. Save.
• Navigate back to the Announcement Item Stream page.
• Add the Announcement Master Item created. Save.
• Navigate to System Mobile ->Applets in a new tab.
• Create an applet - Announcement Form of type Form Screen.
• Set the Announcement data Item in the data item field. Save.
• Navigate to System Mobile ->Applets in a new tab.
• Create an applet – Announcement details of type Details screen.
• Set table as Announcement.
• To the Screen Fields related list add title, summary and details URL fields. Save.
• Navigate to the Announcement form applet.
• Add Announcement details applet to the Form screen segments section. Save.
• Navigate to the Announcement Master Item.
• Add Announcement form to the embedded screen field. Save.
• Create an ACL announcement.none for providing read access to end users.

[Roopa9]

Hi Subhajit,

I have created Applet from Studio and it worked. ACL was missing, as you mentioned i created ACL and i was able to see 'Announcements' as an end user. 

Somehow Font color UI Style is not working for Item view. 

Thank you so much for the steps. 

Thanks,

Roopa Reddy