UI Parameters Now Agent App Filtering

[Zackery Reynold]

Is there a way to filter or set a condition for a UI Parameter for the new Now Mobile app?

This is created from a Function and Action Item.

I create UI Parameters and set Data Parameters to them.

We want to use it for our Assignment Group reference field on our Create Incident form. We are expecting to have a filter to show 403 Incident Assignment Groups but instead show 1,006 groups, which have approver groups that should not appear. 

Does anyone have any suggestions on what I could do to make this possible?

[Zackery Reynold]

In the UI Parameter, I set the Default Value Type to Source field, Input Type to Source field, and I had to set the Input Source to Auto fill. This allowed me to select the Button Parent Table as Incident and I set the Source Field to assignment_group.u_incident_assignment_group because that allows me to dot walk, but the Assignment Group field disappears.

[Zackery Reynold · Accepted solution]

I created a case with ServiceNow and we found the issue.

Under the Field Values in the Action Item, you have to find Task Type in the drop-down, and select Incident.

I thought the Field Values were for creating the incident because we are setting the Data to look at the Incident table.