Virtual Agent Mobile - Clear history conversation

[Andr_1]

Hello,

I configured the virtual agent on my instance and now I'm testing the VA in the Now Mobile application.
When I open the virtual agent bot on the mobile application, I can see the history of the previous conversation

So, how can I deleted the past history when I initiate the virtual agent??

Note:
I also changed the URL to include the skip history parameter... but it is not working

The mobile web screen record is associated to the Function Instance record

[Paulsylo]

can you try to include  "/" before $sn-va-web-client 

like this - /$sn-va-web-client-app.do?sysparm_nostack=true&sysparm_stack=no;

[Andr_1]

Hello Paul,

Thank your for your feedback.

Unfortunately it didn't work

Regards,

André

[Paulsylo]

Hi -

Is this the same behavior when you test in VA in the portal?

If so, try this below in the portal. if this works, try in Mobile browser, as well,

- check the Agent Chat configured for the Portal in the sp_agent_chat_config.list table and locate the portal chat
- When using this method, the VA that loads is in IFrame.
- It also has a Server Script that is used as a config.
- Modifying the script with the below config has resolved the issue:

(function($sp) {
    return {
        live_agent_queue: '1eb0f3631b35e91847e1eca6bd4bcbbe',
        skip_load_history: true
    };
})($sp);

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1292861

[Andr_1]

Hi

We don't have the same behavior on the portal because we configured the agent chat to skip load history as you mentioned.

This is only happening on the mobile side. Just a note that if we open the mobile URL in the browser, it works well.  (/$sn-va-web-client-app.do?sysparm_nostack=true&sysparm_stack=no)