Walk-up Experience Locations in the Mobile App if not available for appointment only

Carl Fransen1 · ‎10-30-2022

Hi Team,

We have 4 walk-up locations configured - 1 of which is available for online check-in only, the other 3 are for appointment booking only. This works pefectly in the Portal.

When in the Now Mobile App the list shows all 4 locations, as expected, however the 3 configured for appointment only cannot be used and states in the notes 'unavailable for online checkin' - but won't allow me to book a scheduled appointment as it does in the Portal.

Is there a way I can either:

1. Allow the appointment scheduling to work in the Mobile? or

2. Remove these 3 appointment only locations from the list on the Mobile?

Appreciate any help with this 🙂

RaghavSh · ‎10-31-2022

@Carl Fransen1 I don t think this is an issue with Rome as well. Are you sure that the user checking this on mobile app has no appointment in "wu_appointment" table. If there is an active appointment for user, this button will not be available.

If this does not work I would suggest to open a case with Servicenow as it is OOB and should work.

Raghav
MVP 2023

View solution in original post

Carl Fransen1 · ‎11-01-2022

Thanks @RaghavSh - there was an old appointment in my profile, once that was cancelled it all started working.