Actionable notifications - business rules (ServiceNow for Microsoft Teams) send to custom channel
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06-08-2025 11:34 PM
Hello,
We created a custom channel and want to have actionable notifications in Teams sent to our custom channel. I see that these notifications are triggered by business rules and built as adaptive cards through the script include "MSTeamsApprovalNotificationUtil.buildCardFieldsObj()." The notifications are being sent through the script include "MSTeamsOutboundMessages," but this is protected, and I can't access the configuration. I have tried triggering the notifications based on their conditions. The business rule is getting triggered, but the notification is not being sent to the custom channel. Are actionable notifications possible to be sent to the custom channel, or are they only available with Microsoft Teams?
Thank you