Hello Teami have created a one topic and in that topic I created one variable(Requested for)type as dynamic choice and it’s referring to user table here issue is Unable to see users list from MS teams for that topicAnd I can see it from service por...
The KB article approval messages sent to Teams is not including the fields designated on the record.Anyone have any suggestions?
When attempting to initiate an MS Teams conference from Major Incident Workbench, I add the Major Incident Management group and get the following error message: The group has 7 members and all are granted itil, major_incident_manager, and communicati...
Hi All, 1. How to hide the Import Message drop-down? 2. When a chat is initiated, the Open For/Requested For user is automatically added as a participant? 3. When a ticket is resolved/closed and it has a chat established, then a resolution message ne...
Hello,How I can Add Service Portal In Microsoft Teams I want to add a new tab of the portal in my virtual agent bot
Hello mates, please support me to resolve the concern.The problem is I don't know where can I get the information about: Token URL, OAuth Client ID and OAuth Client Secret.This is a plugin name is Microsoft Teams Graph.
Hi,it's possible to change the order of tab of microsoft teams app in Servicenow ? I want to make first the page of Portal and the secondo one the chat of VA. It's possibile that ? Thanks in advance.
Hi, I'd like to know whether "IT Service Management integration with Microsoft Teams" can be used in domain separated environment or not. The link below says "MSP Ready" but I suppose some of MSP are non domain separated MSP (Dedicated MSP), so I'd...
Hello Experts, I am integrating MIM into MS Teams in a newly upgraded Tokyo instance (I have successfully done this integration several times in San Diego instances) and after installing my plugins, I am getting an error: "Unable to install tenant" w...
Hello everyone.I want to create a Flow that when a Major Incident is created a call is automatically created with the Assignment Group users of that Major Incident. I started by looking at this link (https://docs.servicenow.com/bundle/sandiego-applic...
Hi all, I'm currently trying to configure actionable notifications in MS Teams using a PDI. My issue is that I have configured a new provider notification System Notification > Providers > Notification. The notification is configured to send a Teams ...
I keep getting an error when navigating to the Employee Portal tab in Microsoft Teams: Error while authorizing the user.I'm thinking the issue is because I followed the instructions here: https://docs.servicenow.com/bundle/sandiego-employee-service-m...
Message App Integration -> Microsoft Teams -> Install We have a requirement to integrate virtual agent with teams. I am getting the error message “The installation has failed” but Azure Ad -> Enterprise application, In there I can see the new applic...
Hi I successfully created a flow in Flow Designer to trigger when an incident's Next Action date/time is overdue and send a message using the MS Team's Post a Message action to an MS Teams Channel. What I cannot do is include a "mention" to tag/targe...
I have a requirement to integrate ServiceNow with MS teams to trigger approval notifications for RITM/change request via MS Teams so the approvals will be faster. Will also need to send reminder notification if there is no update from the approver. ...
