We successfully integrated ms teams and virtual agent recently, what we noticed is the Virtual agent is showing user name while greeting user in Service Portal, but when user interacts with VA on teams VA is not using user's name in greeting.Below is...
Since Utah, most of the documentation for MS Teams talks about using the "Channels and integrations" page under All > Conversational Interfaces > Settings, then in General Settings there is supposed to be an option called Channels and integrations. H...
Has anyone implemented the following? Any tips would be greatly appreciated!Request-based chat - Start and import chat from field decorator (servicenow.com)
Hello community,I recently integrated the Employee Center on Teams. Unfortunately, an error message is displaying instead of showing an Iframe.There is no error on the Employee Center while using it on my navigator. Has someone an idea on how to fix ...
I want to convert azure user mailbox to shared mailbox through ServiceNow. Is there any rest API or graph API to achieve this?
Hi community, Does anyone know a way to synchronize User Profile Picture from Teams to Active Directory or directly to ServiceNow? I want to use the LDAP integration, and populate the "thumbmailPhoto" attribute with the picture coming from Teams, but...
We are looking to get install Teams integration , however we don't currently use Virtual Agent. Do we need to configure Virtual Agent first and get this up and running or can we just install Teams and configure from there.
Hi All, I have recently changed the Microsoft Teams tenant id on "Install Azure Apps". Given all the permissions and published the app again to new tenant. The app is visible on teams , but it is not interacting at all. Even few notifications are go...
Hi community, I'm currently trying to integrate ServiceNow with Viva Connections. The idea would be to have a dashboard as Teams homepage displaying user's latest information as: Incidents, Approvals and news from the company. I've follow the documen...
Hi All, I am getting the below error when the user added in the "Microsoft Teams Chat" from the agent Workspace. Error - doesn't have a valid teams email and will not be added to chats started from this record.User is having the valid email address i...
Hello, I am using self-configured bot approach to integrate ServiceNow virtual agent with MS teams. I successfully created a bot and generated a manifest file from ServiceNow instance. Uploading the manifest file on MS teams console is failing with e...
Hi experts!So I have installed the Microsoft Integrations – Core (sn_now_teams) store app and successfully connected my instance with MS Teams.I've also tested some of the options provided by the VA, and all of it works except for the "Live Agent Sup...
Can the ServiceNow webhook for teams work with a private channel on teams, or does this only work with a public teams channels?
I have tried to use Create Event API from microsoft to create MS Teams meetings from ServiceNow instance. Though I am able to get the Access Token, I am getting the below error. I have set the below scope for the OAuth Entity Pofile. These are the be...
Hi, I am playing with SN for MS Teams and would like to know if I can change the frequency of the "auto import" of the chats from Teams into the associated incident ticket. At the moment it looks to update every 30 minutes or so, so I would like to ...
