We have configured the MS Teams Integration so we can access our Employee Service Center through MS Teams. It works fine on the Teams desktop app and the Android mobile app, but in the iOS Teams app the option to add ServiceNow is missing. Has anyon...
Some users of microsoft teams get the message "Error while Authorizing the user" in the employee center tab. Is this a problem on the side of ServiceNow or is from MS Teams side?
Hello, I want to integrate my SN and MS teams. I want to notify the opened_by in teams whenever he/she filed a ticket. I successfully linked my servicenow account and MS teams in screen shot #1 an #2. I created a notification in sys_notification ...
We are starting to configure our Servicenow Instances with Microsoft Teams. We have a Teams sandbox environment that we have connected to our Dev ServiceNow Instance but are looking to get expand our testing audience before eventually setting up prod...
Since Utah, most of the documentation for MS Teams talks about using the "Channels and integrations" page under All > Conversational Interfaces > Settings, then in General Settings there is supposed to be an option called Channels and integrations. H...
Hello community,I recently integrated the Employee Center on Teams. Unfortunately, an error message is displaying instead of showing an Iframe.There is no error on the Employee Center while using it on my navigator. Has someone an idea on how to fix ...
I want to convert azure user mailbox to shared mailbox through ServiceNow. Is there any rest API or graph API to achieve this?
Hi community, Does anyone know a way to synchronize User Profile Picture from Teams to Active Directory or directly to ServiceNow? I want to use the LDAP integration, and populate the "thumbmailPhoto" attribute with the picture coming from Teams, but...
We are looking to get install Teams integration , however we don't currently use Virtual Agent. Do we need to configure Virtual Agent first and get this up and running or can we just install Teams and configure from there.
Hi All, I have recently changed the Microsoft Teams tenant id on "Install Azure Apps". Given all the permissions and published the app again to new tenant. The app is visible on teams , but it is not interacting at all. Even few notifications are go...
Hi community, I'm currently trying to integrate ServiceNow with Viva Connections. The idea would be to have a dashboard as Teams homepage displaying user's latest information as: Incidents, Approvals and news from the company. I've follow the documen...
Hi All, I am getting the below error when the user added in the "Microsoft Teams Chat" from the agent Workspace. Error - doesn't have a valid teams email and will not be added to chats started from this record.User is having the valid email address i...
Hello, I am using self-configured bot approach to integrate ServiceNow virtual agent with MS teams. I successfully created a bot and generated a manifest file from ServiceNow instance. Uploading the manifest file on MS teams console is failing with e...
Hi experts!So I have installed the Microsoft Integrations – Core (sn_now_teams) store app and successfully connected my instance with MS Teams.I've also tested some of the options provided by the VA, and all of it works except for the "Live Agent Sup...
Can the ServiceNow webhook for teams work with a private channel on teams, or does this only work with a public teams channels?
