Resolved! Change order of tab in Microsoft Teams
Hi,it's possible to change the order of tab of microsoft teams app in Servicenow ? I want to make first the page of Portal and the secondo one the chat of VA. It's possibile that ? Thanks in advance.
Forum Posts
Resolved! Domain Separation support for IT Service Management integration with Microsoft Teams
Hi, I'd like to know whether "IT Service Management integration with Microsoft Teams" can be used in domain separated environment or not. The link below says "MSP Ready" but I suppose some of MSP are non domain separated MSP (Dedicated MSP), so I'd...
Resolved! Error: "Unable to Install tenant" when installing MS Teams
Hello Experts, I am integrating MIM into MS Teams in a newly upgraded Tokyo instance (I have successfully done this integration several times in San Diego instances) and after installing my plugins, I am getting an error: "Unable to install tenant" w...
Resolved! Notification provider not working when linking actions
Hi all, I'm currently trying to configure actionable notifications in MS Teams using a PDI. My issue is that I have configured a new provider notification System Notification > Providers > Notification. The notification is configured to send a Teams ...
Resolved! Manifest Configure Tab missing ID fields
I keep getting an error when navigating to the Employee Portal tab in Microsoft Teams: Error while authorizing the user.I'm thinking the issue is because I followed the instructions here: https://docs.servicenow.com/bundle/sandiego-employee-service-m...
Integrate ServiceNow Virtual Agent with Teams installation has failed
Message App Integration -> Microsoft Teams -> Install We have a requirement to integrate virtual agent with teams. I am getting the error message “The installation has failed” but Azure Ad -> Enterprise application, In there I can see the new applic...
How do I include in the MS Teams "Post a Message" action to use an @mention to tag/target an individual?
Hi I successfully created a flow in Flow Designer to trigger when an incident's Next Action date/time is overdue and send a message using the MS Team's Post a Message action to an MS Teams Channel. What I cannot do is include a "mention" to tag/targe...
Steps to integrate MS Teams with ServiceNow
I have a requirement to integrate ServiceNow with MS teams to trigger approval notifications for RITM/change request via MS Teams so the approvals will be faster. Will also need to send reminder notification if there is no update from the approver. ...
Microsoft Teams - integrate Availability into ServiceNow
Has anyone been able to integrate their organization's employees' availability status from Microsoft Teams into ServiceNow? I have read that the integration from Teams to Employee Center has a screen in ServiceNow that shows the employees' availabili...
Resolved! Problems with the schema map from the manifest file.
It seems like the schema map from the manifest file is not found. I have created the manifest file in dev and trying to upload it to teams but I get a message from teams that they can't read the file, I took a look at the json file and it seems like ...
Can you send satisfaction surveys to Microsoft Teams?
I was recently asked about sending satisfaction surveys to Microsoft Teams. I know the Actionable Message plugin for Outlook allows surveys to be taken within the email itself, but what about taking surveys within Microsoft Teams? Currently, survey...
Error when starting chat in form
Hi all, I've completed the setup of the ServiceNow for Microsoft Teams plugin. I'm using my companies ServiceNow Development platform.I'm using my personal 365 Development platform and authorized the tenant. When I click on "Start Microsoft Teams Cha...
How to decide whether to go with Multi tenant or Single Tenant integration with MS Teams?
Hi All, What is the difference between Multi Tenant MS Teams integration with ServiceNow and Single Tenant MS teams integration with ServiceNow. Our ServiceNow instance is not domain separated instance. Our requirement is to integrate Service now Maj...
Servicenow and Teams Integration
Hi Team, I wanted integration between SNOW and Teams channel but I don't want to use Teams Plugin for SNOW but can use Webhook in team. Will creating a REST API in SNOW and adding endpoint as webhook link for the channel can be good idea or should I ...
