Attachment sent using the "Start Microsoft Teams Chat"

[Natahlie Nativi]

When an attachment is added to a Microsoft Teams chat initiated within a ServiceNow incident record (using the "Start Microsoft Teams Chat" window, are the attachment automatically be uploaded to the incident record?
I am aware that the attachments from MS Teams to ServiceNow are automatically uploaded in the incident record. But how about the attachments that were sent through  "Start Microsoft Teams Chat" window? 

[Natahlie Nativi]

Hello @Raguram1 !
I would like to confirm if the chat was initiated within a ServiceNow incident record (using the "Start Microsoft Teams Chat") the attachment will be at the "chat" record (sn_tcm_collab_hook_ms_teams_chat)?

[Raguram1]

Yes but please be mindful of these two cases..

When a chat is marked auto-import (meaning system will fetch the group chat transcripts) in that case it will be attached to the chat record in sn_tcm_collab_hook_ms_teams_chat table.

When a chat is not auto-import the agent will need to choose the messages to import, in that case the import will be done to the source incident/task record.

[avivs]

Hi @Raguram1 

is there a way to restrict attachments to be sent to ServiceNow by configuration?

[Raguram1]

@avivs we follow platforms attachment configuration. You can see this doc page for details on some of the properties that are being used for attachments. 

W.r.t Request based chat feature, we do not have an override or specific configurations for attachments via import/auto-import

Thanks,

Ragu