Hello,we have enabled the live agent support on Microsoft Teams. However, when the agent shares an incident with the user, then once the user tries to open the incident link, they are redirected to the Service Portal (sp).How can I redirect them to a...
When using the Virtual Agent via MS Teams we noticed all catalog items were showing a broken image instead of the icon for the catalog item. See example below. Broken image
Currently in the process of setting up ServiceNow and Teams integration. I have been going through this documentation - https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/sn-teams/task/download-manifest-file-st.h...
When searching with the ServiceNow for Microsoft 365 app I only see Catalog Items, Record Producers, and Order Guides. Does anyone know where is this configured? I'm wondering if possible to have Knowledge Articles and/or Quick Link content searcha...
Hi Everyone,While using Microsoft integration core, OOB start microsoft teams chat showing an error 'Invalid access token.Check your credential alias'. Also when I am trying to install 'Microsoft integration core' on other instances, I am unable to i...
Interesting debacle. Have an instance that is no longer available that had a Teams integration set up. Now I can't go in and unlink from the instance. Any help would be greatly appreciated!
I created a Task which was assigned to a AG: ServiceNow support. When I impersonated Dan from Service Desk, he was able to see the chat history which is stored in the task activity. Is this an expected behavior? Dan is not part of ServiceNow support....
Hello ServiceNow Community,I hope this message finds you well. I am currently working on a project involving ServiceNow and Microsoft Teams integration. We have already enabled the required plugins in our ServiceNow instance, and I hold both admin ri...
I have followed the SOP found in the community and when I try to open the Your Hub tab getting that error.Everything is working as expected except for opening the portal from Your Hub tab. When I clicked on Your Hub tab, getting the below error mess...
Do we have any specific Plugin that needs to be Enabled for MS Teams Chat specifically for Change module in Servicenow? Please help.
Can you use a drop down in Virtual agent to select a single choice? My table has over 200 values and I don't want the user to page through all the items in the OOTB list from the user input choices. I know I can increase the list options from 10. Th...
We have configured the MS Teams Integration so we can access our Employee Service Center through MS Teams. It works fine on the Teams desktop app and the Android mobile app, but in the iOS Teams app the option to add ServiceNow is missing. Has anyon...
Some users of microsoft teams get the message "Error while Authorizing the user" in the employee center tab. Is this a problem on the side of ServiceNow or is from MS Teams side?
Hello, I want to integrate my SN and MS teams. I want to notify the opened_by in teams whenever he/she filed a ticket. I successfully linked my servicenow account and MS teams in screen shot #1 an #2. I created a notification in sys_notification ...
We are starting to configure our Servicenow Instances with Microsoft Teams. We have a Teams sandbox environment that we have connected to our Dev ServiceNow Instance but are looking to get expand our testing audience before eventually setting up prod...
