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Need to modify "help" information VA in Teams

Virtual Agent integrated in Teams, there is a message that displays when the user types "Help".Is there any way to modify that message? I have to add the tips message - "Bye". Here is a screen shot.  Also, there is no way to add new tips message. Ple...

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Nandhu1704 by Tera Contributor
  • 321 Views
  • 1 replies
  • 0 helpfuls

ServiceNow Virtual agent live agent support - MS Teams

How to customize the messages in MS Teams for the live agent support.Once we are connected witht an agent we get default message as "Chat with an agent You're connected". How to modify this message? also how to reduce the size of this message. See th...

syedfarhan by Kilo Sage
  • 409 Views
  • 1 replies
  • 0 helpfuls

Resolved! Virtual Agent on Teams cannot connect with Live Agent

Hi experts!So I have installed the Microsoft Integrations – Core (sn_now_teams) store app and successfully connected my instance with MS Teams.I've also tested some of the options provided by the VA, and all of it works except for the "Live Agent Sup...

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ServiceNow webhook for teams

Can the ServiceNow webhook for teams work with a private channel on teams, or does this only work with a public teams channels?

adminperson by Tera Contributor
  • 1105 Views
  • 1 replies
  • 0 helpfuls

Start Microsoft Teams Chat - ServiceNow

Hi All, 1. How to hide the Import Message drop-down? 2. When a chat is initiated, the Open For/Requested For user is automatically added as a participant? 3. When a ticket is resolved/closed and it has a chat established, then a resolution message ne...

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