We are looking to get install Teams integration , however we don't currently use Virtual Agent. Do we need to configure Virtual Agent first and get this up and running or can we just install Teams and configure from there.
Hi All, I have recently changed the Microsoft Teams tenant id on "Install Azure Apps". Given all the permissions and published the app again to new tenant. The app is visible on teams , but it is not interacting at all. Even few notifications are go...
Hello, I have been following the MS Teams Integration Setup Lab Guide.pdf referenced in the Partner Essentials: ServiceNow for Microsoft 365 Use Case Demos Now Learning course using a partner demohub instance. I was able to get the ServiceNow fo...
Hi community, I'm currently trying to integrate ServiceNow with Viva Connections. The idea would be to have a dashboard as Teams homepage displaying user's latest information as: Incidents, Approvals and news from the company. I've follow the documen...
I am trying to see if it is possible in some way or another to have the Conversational Interfaces piece of the Microsoft Teams Integration be in multiple instances. I started it in a dev instance and moved it through to QA, and then prod, but obvious...
Virtual Agent integrated in Teams, there is a message that displays when the user types "Help".Is there any way to modify that message? I have to add the tips message - "Bye". Here is a screen shot. Also, there is no way to add new tips message. Ple...
Hi,We are integrating ServiceNow Virtual agent with Microsoft teams where we have used hyperlink in text (bot response) which is working as expected in Virtual agent. But when we access this from ms teams the text changes by itself and an extra sente...
Hi All, I am getting the below error when the user added in the "Microsoft Teams Chat" from the agent Workspace. Error - doesn't have a valid teams email and will not be added to chats started from this record.User is having the valid email address i...
Hello, I am using self-configured bot approach to integrate ServiceNow virtual agent with MS teams. I successfully created a bot and generated a manifest file from ServiceNow instance. Uploading the manifest file on MS teams console is failing with e...
How to customize the messages in MS Teams for the live agent support.Once we are connected witht an agent we get default message as "Chat with an agent You're connected". How to modify this message? also how to reduce the size of this message. See th...
MS Teams is integrated with ServiceNow and we wanted to remove the live agent support icon in Teams.Please see the attachment. How to remove that?
Hi experts!So I have installed the Microsoft Integrations – Core (sn_now_teams) store app and successfully connected my instance with MS Teams.I've also tested some of the options provided by the VA, and all of it works except for the "Live Agent Sup...
Can the ServiceNow webhook for teams work with a private channel on teams, or does this only work with a public teams channels?
I have tried to use Create Event API from microsoft to create MS Teams meetings from ServiceNow instance. Though I am able to get the Access Token, I am getting the below error. I have set the below scope for the OAuth Entity Pofile. These are the be...
Hi, I am playing with SN for MS Teams and would like to know if I can change the frequency of the "auto import" of the chats from Teams into the associated incident ticket. At the moment it looks to update every 30 minutes or so, so I would like to ...
