Integration with MS Teams from the field decorator?
Has anyone implemented the following? Any tips would be greatly appreciated!Request-based chat - Start and import chat from field decorator (servicenow.com)
Forum Posts
Iframe not showing on Microsoft Teams
Hello community,I recently integrated the Employee Center on Teams. Unfortunately, an error message is displaying instead of showing an Iframe.There is no error on the Employee Center while using it on my navigator. Has someone an idea on how to fix ...
How to convert azure user mailbox to shared mailbox using ServiceNow API?
I want to convert azure user mailbox to shared mailbox through ServiceNow. Is there any rest API or graph API to achieve this?
Synchronize User Picture from Teams to Active Directory
Hi community, Does anyone know a way to synchronize User Profile Picture from Teams to Active Directory or directly to ServiceNow? I want to use the LDAP integration, and populate the "thumbmailPhoto" attribute with the picture coming from Teams, but...
Resolved! Teams integration without Virtual Agent being currently used.
We are looking to get install Teams integration , however we don't currently use Virtual Agent. Do we need to configure Virtual Agent first and get this up and running or can we just install Teams and configure from there.
Changing ServiceNow teams tenant id for virtual Agent
Hi All, I have recently changed the Microsoft Teams tenant id on "Install Azure Apps". Given all the permissions and published the app again to new tenant. The app is visible on teams , but it is not interacting at all. Even few notifications are go...
Viva Connections Integration
Hi community, I'm currently trying to integrate ServiceNow with Viva Connections. The idea would be to have a dashboard as Teams homepage displaying user's latest information as: Incidents, Approvals and news from the company. I've follow the documen...
Error - doesn't have a valid teams email and will not be added to chats started from this record
Hi All, I am getting the below error when the user added in the "Microsoft Teams Chat" from the agent Workspace. Error - doesn't have a valid teams email and will not be added to chats started from this record.User is having the valid email address i...
Manifest parsing failed while uploading self configured bot on MS teams
Hello, I am using self-configured bot approach to integrate ServiceNow virtual agent with MS teams. I successfully created a bot and generated a manifest file from ServiceNow instance. Uploading the manifest file on MS teams console is failing with e...
Resolved! Virtual Agent on Teams cannot connect with Live Agent
Hi experts!So I have installed the Microsoft Integrations – Core (sn_now_teams) store app and successfully connected my instance with MS Teams.I've also tested some of the options provided by the VA, and all of it works except for the "Live Agent Sup...
ServiceNow webhook for teams
Can the ServiceNow webhook for teams work with a private channel on teams, or does this only work with a public teams channels?
Authentication error while integration ServiceNow with MS Teams using Graph API
I have tried to use Create Event API from microsoft to create MS Teams meetings from ServiceNow instance. Though I am able to get the Access Token, I am getting the below error. I have set the below scope for the OAuth Entity Pofile. These are the be...
Resolved! Does anyone know how to change the frequency of the "auto import" time for Teams chat
Hi, I am playing with SN for MS Teams and would like to know if I can change the frequency of the "auto import" of the chats from Teams into the associated incident ticket. At the moment it looks to update every 30 minutes or so, so I would like to ...
Resolved! Starting MS Teams call from Major Incident will not allow group to be added
When attempting to initiate an MS Teams conference from Major Incident Workbench, I add the Major Incident Management group and get the following error message: The group has 7 members and all are granted itil, major_incident_manager, and communicati...
Start Microsoft Teams Chat - ServiceNow
Hi All, 1. How to hide the Import Message drop-down? 2. When a chat is initiated, the Open For/Requested For user is automatically added as a participant? 3. When a ticket is resolved/closed and it has a chat established, then a resolution message ne...
