Resolved! Broken images for catalog items using Virtual Agent on MS Teams
When using the Virtual Agent via MS Teams we noticed all catalog items were showing a broken image instead of the icon for the catalog item. See example below.
Forum Posts
Search in MS Teams
When searching with the ServiceNow for Microsoft 365 app I only see Catalog Items, Record Producers, and Order Guides. Does anyone know where is this configured? I'm wondering if possible to have Knowledge Articles and/or Quick Link content searcha...
Teams integration is set up, but doesn't show up as an app in the iOS Teams app
We have configured the MS Teams Integration so we can access our Employee Service Center through MS Teams. It works fine on the Teams desktop app and the Android mobile app, but in the iOS Teams app the option to add ServiceNow is missing. Has anyon...
Employee Center in MIcrosoft Teams not Working
Some users of microsoft teams get the message "Error while Authorizing the user" in the employee center tab. Is this a problem on the side of ServiceNow or is from MS Teams side?
Servicenow notification to MS teams
Hello, I want to integrate my SN and MS teams. I want to notify the opened_by in teams whenever he/she filed a ticket. I successfully linked my servicenow account and MS teams in screen shot #1 an #2. I created a notification in sys_notification ...
Resolved! Connecting UAT and Prod ServiceNow Instances to Prod Microsoft
We are starting to configure our Servicenow Instances with Microsoft Teams. We have a Teams sandbox environment that we have connected to our Dev ServiceNow Instance but are looking to get expand our testing audience before eventually setting up prod...
Resolved! Channels and integrations page missing
Since Utah, most of the documentation for MS Teams talks about using the "Channels and integrations" page under All > Conversational Interfaces > Settings, then in General Settings there is supposed to be an option called Channels and integrations. H...
Iframe not showing on Microsoft Teams
Hello community,I recently integrated the Employee Center on Teams. Unfortunately, an error message is displaying instead of showing an Iframe.There is no error on the Employee Center while using it on my navigator. Has someone an idea on how to fix ...
How to convert azure user mailbox to shared mailbox using ServiceNow API?
I want to convert azure user mailbox to shared mailbox through ServiceNow. Is there any rest API or graph API to achieve this?
Synchronize User Picture from Teams to Active Directory
Hi community, Does anyone know a way to synchronize User Profile Picture from Teams to Active Directory or directly to ServiceNow? I want to use the LDAP integration, and populate the "thumbmailPhoto" attribute with the picture coming from Teams, but...
Resolved! Teams integration without Virtual Agent being currently used.
We are looking to get install Teams integration , however we don't currently use Virtual Agent. Do we need to configure Virtual Agent first and get this up and running or can we just install Teams and configure from there.
Changing ServiceNow teams tenant id for virtual Agent
Hi All, I have recently changed the Microsoft Teams tenant id on "Install Azure Apps". Given all the permissions and published the app again to new tenant. The app is visible on teams , but it is not interacting at all. Even few notifications are go...
Viva Connections Integration
Hi community, I'm currently trying to integrate ServiceNow with Viva Connections. The idea would be to have a dashboard as Teams homepage displaying user's latest information as: Incidents, Approvals and news from the company. I've follow the documen...
Error - doesn't have a valid teams email and will not be added to chats started from this record
Hi All, I am getting the below error when the user added in the "Microsoft Teams Chat" from the agent Workspace. Error - doesn't have a valid teams email and will not be added to chats started from this record.User is having the valid email address i...
Manifest parsing failed while uploading self configured bot on MS teams
Hello, I am using self-configured bot approach to integrate ServiceNow virtual agent with MS teams. I successfully created a bot and generated a manifest file from ServiceNow instance. Uploading the manifest file on MS teams console is failing with e...
