How to change URL Preview service text added by Microsoft Teams?

[geoffhotchkiss]

Does anyone know how to change the text Microsoft Teams pulls in as part of the URL Preview service?

We are seeing that Microsoft Teams is now including text from "servicenow.com" whenever we paste in a link to "ourinstance.service-now.com" as part of their URL Preview service. It's displaying ServiceNow marketing text which is inappropriate when we're pasting links to records in our own instance. I am wondering if there are any configuration options available within our instance to customize that text. Maybe it's not possible to pull content from the record, but I'd prefer it to pull our company logo and page title pre-redirect instead of servicenow.com's marketing stuff.

We have our instance configured to redirect to an ADFS login page if not already authenticated. I'm guessing Teams is trying ourinstance.service-now.com, getting redirected to our ADFS, realizing that's not the url, so then it tries the base service-now.com address which redirects to servicenow.com and we end up with the marketing blurb.

I know that it's possible to disable it at the Teams client level (settings > privacy > optional connected experiences) and for everyone as an admin setting. But some people may find that URL preview useful. And I'm not our Teams admin so I can't just do that.

Here's the text to help with searching, and attached is a screenshot of what it looks like:

ServiceNow - The smarter way to workflow™

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

[geoffhotchkiss · Accepted solution]

If others find this, ServiceNow has no idea how to configure this.

[mkmphasis]

Hi,

Were you able to fix this ? Is there any workaround ?