I want to send a notification to Microsoft Teams chat

[kuroiwa]

Hello,
As the title says, "I want to skip notifications to Teams' personal chat."
I know that ServiceNow sends comments to the channel.

Can I expect to be able to notify chats using the virtual agent integration hub?
If you have any other good methods or implementation experience, please teach me.

Thank you.

[Community Alums · Accepted solution]

Hi @kuroiwa ,

Yes, possible via two apps provided by ServiceNow "Now Actions" and "Virtual Agent"

Here is the step-by-step implementation:

https://community.servicenow.com/community?id=community_article&sys_id=b880eb34dba4041c0be6a345ca9619c9

Also, I would suggest that you use Virtual Agent to send notifications to specific users.

Using the Conversational Integration with Microsoft Teams application to connect your end users with Virtual Agent through your company’s Microsoft Teams account.

Virtual Agent integration with messaging apps

Conversational Integration with Microsoft Teams

Configuring Virtual Agent notifications

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

HI @kuroiwa ,

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both.

Thanks,
Sandeep

[kuroiwa]

Thank you for your reply.

It's a method of action now, but it looks like how to set a redirect.
Do you know how to set up to send notifications to chat?

Thank you.

[Community Alums]

The links which i have shared earlier go through each one of them, it will answer this query.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep