Integrate multiple instances with a single MS Teams tenant

[Smith Johnson]

Hello,

we try to integrate our dev, test, and prod instances with a single MS Teams tenant "X". So, we try to follow the instructions found on docs https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/virtual-agent/task/team...

We have previously set up the integration in our test environment, as shown below, and now we want to do the same in our dev and prod env. The integration works as expected in test env.

So, we created a new bot on MS Teams on "X" tenant, and we try to insert this info on ServiceNow dev instance.

On dev instance, as shown bellow, it is visible that "2 Teams integrations installed". It's like the dev instance can see that two bots are installed in our test env (isn't it strange???).
We click on the Install button next to the "Set up a single Microsoft Teams tenant to integrate multiple ServiceNow instances." 

However, this is what we receive: "The Tenant ID you entered already exists".

Any ideas, how we could solve this?

Your help would be priceless.

Smith.

[Amarjeet Pal]

Hello @Smith Johnson ,

Just make sure Tenant id is different , cross check the tenant id's of test and dev.

Thanks

[Smith Johnson]

Hi,

but the tenant id isn't supposed to be the same?

We want to integrate multiple ServiceNow instances with a single Tenant. 

So, I suppose the Tenant ID should be the same, since we want an integration with a single Tenant.

Can someone confirm this? That the tenant ID should be the same?

Or do I miss something here?

[Raguram1 · Accepted solution]

@Smith Johnson was the dev instance cloned or something?

if you cannot see the installed tenants in UI, you can go to sys_cs_provider_application table and check the entries.

You can also uninstall the tenants if you think they are not the right ones and want to install new bot.

you can follow this KB in case you want to cleanup your dev env

[Jeremy Duncan]

Here's an interesting one for you all. What if you pointed your (Dev) Teams tenant to an instance that is now gone, but you didn't uninstall the tenant before the instance was retired? Logged into Azure and Teams Admin sites and no avail.