Notification cannot send to Now Virtual Agent

[____39]

 Now Virtual Agent have linked servicenow,but Why Teams did not recieve notification

[Tricia Cornish]

hi - It would not be an email notification, it would be a provider notification configured specifically for Virtual Agent. 
https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/notification/task/noti-provider-action-capabilities.html

[Fu]

Hi,

1) Check to see if "Enable notification for all users" is enabled  under "Messaging Apps Integration"

2) Check if "VA Teams Notification Channel" is active under System Notification->Destination Types->Teams. By default, it should be active but here is an example of when it's not.