"Error while authorizing the user" - Facing error while accessing Employee Centre on MS Teams

[AnishGhosh]

Hi All,

We are currently implementing MS Teams/Outlook integration with Servicenow. Our target is the following :

1) Servicenow Employee Centre must be available with all its facilities in MS Teams/Outlook

2) End users should be able to create MS Teams chat for particular Incidents and chat history should be available on SOW incident activities.

We have installed the Microsoft Integrations - Core plugin and created a manifest in SNOW. The we uploaded the manifest in admin.teams.microsoft.com . Now the Servicenow for Microsoft 365 app is available in MS Teams/Outlook. 

But the issue is that when we are trying to click on the Employee Centre tab in MS Teams we are getting the following error : Error while authorizing the user

I understand that this is a cred issue and the system is failing to authenticate. But how can i resolve this.

I have attached a screenshot for your reference.

Any help is appreciated.

[Raguram1 · Accepted solution]

hi @AnishGhosh 

See this article for reference to the error

Thanks,

Ragu

[Raguram1 · Accepted solution]

You need to understand what is the UPN in azure end. The way this works is

Azure send UPN in the request token. We pull that information and compare with sys_user fields. OOB we have set it to email field. 

[AnishGhosh]

Since we are using OOB , I guess the UPN would be email from Azure side as well. I will check with the client. But what to use for User Claim?

[AnishGhosh]

So,I talked to the client, they are using e-mail address for full time employees as UPN. So, i guess the user field is "email". but what will be the user claim? Can you suggest?

[AnishGhosh]

Thank you ! Your insights helped.

[Dr Atul G- LNG]

Hi @AnishGhosh 

We are also in the process of doing the same, but not getting this. Could you please check in the MS Teams app if the user has been added?