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Reply Please - Not On Teams Error

dharanikumar
Giga Guru

Hi All,


Getting the below error when clicking on the Start Microsoft Teams Chat button.
Users have valid Email and available on Teams also.

dharanikumar_0-1709713588298.png

Thank you!!

 

2 REPLIES 2

Sohail Khilji
Kilo Patron

Hi @dharanikumar 

 

Email of the user in the User(sys_user) table and in Teams should be the same. If not, you will see the error "Meeting host must have a valid Teams Email Address" when the user starts the call. You will also see an outbound call logged in System Logs > Outbound HTTP Requests module where the URL hostname is graph.microsoft.com


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

LinkedIn - Lets Connect

Hi Sohail,

User have same email in both ServiceNow and Teams.
But the difference i noticed is that for this user it says some $batch

dharanikumar_1-1709715562136.png

 

For rest of the successful chats. 

dharanikumar_2-1709715638904.png



Thank you!!