The ServiceNow for Microsoft Teams product does not seem to take into account Universal Request. For us and probably most, the primary use case of the MS Teams integration is for fulfillers to reach out to requesters over teams. With universal reques...
I am integrating with Microsoft Teams 365, but I have a problem where the "Live Agent Support" button is not working currently. I need to hide or deactivate this button. How can I do this?
Hi Community, The user selection popup when starting Microsoft Teams Chat shows Recommended users to start a chat with. All recommended users are valid active users, however show in red, appended with a (Not on Teams) message when in fact they are ...
Hi All, I faced another error in MS Teams - Agent Workspace. Hi All, I faced another error in MS Teams Chat - Agent Workspace.Work note - "doesn't have a valid teams token. Messages will not be auto imported for"User is having the valid email address...
Hi everyone, I had to reinstall our VA bot for teams again a couple weeks ago, when I uninstalled the bot it un-linked all the accounts from SN to teams. Do you know of a way to re-link all the accounts in SN again on the provider_user_map table? On...
Has anybody else encountered an issue with the Teams Integration into Servicenow? Gone through and installed all relevant plugins, all setup, and done the Messaging Integration Configuration that links up to Teams. This part in particular is apparent...
I have set up a approval notification on teams, but now I have to open 'View details' (sorry, not sure about the wording here, I'm using Japanese interface) to actually press either the approval or the reject button. I want the notifications to be ar...
We are performing the integration with Teams through the spokes of the Integration Hub, using the actions 'create chat' and 'post message on a chat.' The action worked correctly and created the chat, sending a message; however, the issue is that the ...
When users install the ServiceNow for MS Teams App, we want that during ServiceNow is automatically linking the MS Teams Account to the ServiceNow Account. On Conversational Integration Settings there is a setting "Automatically Link ServiceNow User ...
How can I customize the layout and design of MS Teams cards in ServiceNow for OOB approval notifications, as part of my MS Teams integration project, where I'm using Adaptive Card Designer to create a card for a specific use case?
Hello Expertes, I am trying to make the the "Create an opening message" field value dynamic based on the incident deatails.But currently as OOTB this is maintained a hard coded message on "sn_tcm_collab_hook_chat_config" table. Can anybody suggest ho...
I am attempting through Flow Designer to Create an MS Teams Meeting using the Create Meeting action. I cannot find any documentation on what is expected in the input fields for this action or any of the spoke actions. Specifically, there is a requi...
Hi All, I have a requirement to change the link of MS teams chat bot example in about section if chat bot we have privacy policy and terms of condition use , and need to update or modify the link in manifest file . What will be the process of that , ...
We have integrated Virtual agent with teams. we have couple of questions1. There are certain keywords like Hi, Hello, Bye etc., can we change or deactivate those key words ?2. Teams is showing the message pop even when the teams window is active, can...
Hi all, I have configured the MS Teams integration with SNOW. This is working via the normal Incident/Change tickets (not via Workspaces/sidebar) as below:I have installed "IT Service Management for Microsoft 365" plugin. However I cannot see the "O...
