We have not integrated ServiceNow with Teams yet and I've been asked the question if Teams can send automatic notifications to specific groups when an MIM is submitted. I am aware of the Notifications coming from ServiceNow, but can Teams messages an...
Hello All,Recently, we have implemented MSIM (Major security Incident management) application and we have also enabled MS teams collaboration. The connection works as expected but we need some information regarding data flow between MS Teams to Servi...
Hi all, I'm wondering if it is possible to make a virtual agent choice list input appear as buttons. For example, if I have a choice list input that has fewer than 5 options, it appears as buttons (desired):When the choice list is changed to 5 or mor...
Hi All, I’m encountering a scenario in ServiceNow’s SOW chat feature. Currently, when an agent misses an incoming chat, it is routed to the next available agent, which works fine when there are multiple agents in the queue. However, I have a scenario...
Hello,we have installed live agent support in Microsoft Teams, and we would like to change the following initial message. How is this possible?Smith.
Hello,we try to integrate our dev, test, and prod instances with a single MS Teams tenant "X". So, we try to follow the instructions found on docs https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/virtual-agent/task/teams-i...
Hello all,I am currently testing the Teams plugin and can start a Teams chat from ServiceNow and import the messages.When I look at the messages in the backend everything looks fine so far, however when I look at the record in the Employee Service Ce...
I have added an Employee Center tab in Teams (ServiceNow for Microsoft 365). Most users have no problem opening that tab, however some get the following error which seems to be due to the userPrincipalName (jdoe@us.blah.com) not matching the Email/U...
Is it possible to resize the icon of the catalog items that open in the virtual agent pop up content?They are responsive and increase and decrease with the size of the page. That's great, but we want to leave a fixed size. Is that possible?
Hello, I have a problem that I can't find information on how to solve.When I try to add external emails to start a Teams chat, I get the following error when I add the email and try to start the chat. When I try to add it again, it adds it but it app...
Hi!I'm working on MS Teams integration using "IT Service Management for Microsoft 365" plugin, which includes "Conversational Integration with Microsoft Teams". After instalation and manifest upload the integration seems to be working fine(portal is ...
Is it possible to start a Microsoft Teams Chat from an Incident Task? Is this something that is configurable natively or is it custom configuration? Is it as simple as adding the UI action to the form?
Hi everyone, I'm working with the integration between Teams and ServiceNow, and I’ve come across a message that appears when initiating a Teams chat from ServiceNow. - “This chat log may be saved to better serve you in the future.” I’m looking to upd...
We have recently implemented the ServiceNow to Microsoft Teams chat integration.We are getting some errors when one agent initiates the chat with the end user, the Incident or sctasks is reassigned to another user and the below error will be work not...
Hi all, I am searching for a way to hide a particular catalog item on any of the portals, but one can still order it through classic ui (also by clicking on the url). ChatGPT explains it to me by clicking on the 'Hide on service portal', but I could...
