Hi ,
I'm trying to integrate the MS teams with Major incident Management( client want to have on calls triggered from the workbench itself. We don't have a Virtual agent set up as of now , I could see all the communications send from the ServiceNow is through the BOT . so it it required to have the Virtual agent configured up for this one as well?
Following these references:
https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/sn-teams/co...
https://www.youtube.com/watch?v=im0yc7WYKhA
Thanks In Advance,
