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Sending Microsoft teams channel chat to servicenow major incident

Mounika24
Tera Contributor

3 hours ago

I want to be able to send the Microsoft teams channel chat to service now major incident. 

 

Our Microsoft Teams is already having tenant license with one ServiceNow instance, can I add one more instance? If yes, what is the process?

 

 

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Tanushree Maiti
Tera Sage

2 hours ago

Hi @Mounika24 

Check this KB2295705 :What is the plugin setup required to integrate Microsoft Teams meetings with Major Incident Management in ServiceNow?

 

Also you can refer: https://www.youtube.com/watch?v=oLqZav4eZfc

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
How to Connect ServiceNow and Microsoft Teams: A Step-by-Step Guide
How to Connect ServiceNow and Microsoft Teams: A Step-by-Step Guide
youtube.com/watch?v=oLqZav4eZfc
In this webinar, we'll guide you through the process of connecting ServiceNow with Microsoft Teams, providing a hands-on demo of the setup. We'll also cover best practices for integrating key ServiceNow products like Employee Center, Virtual Agent, and more with Microsoft Teams to enhance ...
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