Sending notification from ServiceNow to Microsoft Teams channel.
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‎10-21-2024 04:51 AM
Hello all,
We need to send the notification from ServiceNow to Microsoft Teams channel.
Our organization has a few channels that we need notifications sent to- for example: If incident is assigned to specific group we need to send notification for MS channel created for the same group.
Note : We are not going to use Incoming Webhook.
Could you please suggest the alternate solution for how to send the notification from ServiceNow to Microsoft Teams channel.
Thank you!
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‎01-16-2025 08:35 AM
As am I, security denied the webhook, and we will not be able to use it in our production environment.
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‎01-16-2025 08:46 AM - edited ‎01-16-2025 09:42 AM
Assuming you have the MS Teams spoke, you can send message to a channel, using the action Send Channel Message, which requires Team ID and Channel ID. Is that what is not working ?
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‎01-16-2025 10:04 AM
@Robert Polickos looks like you are trying to mimic the OOTB action provided by ServiceNow. See if this link helps
Send chatMessage in a channel or a chat - Microsoft Graph v1.0 | Microsoft Learn
POST /teams/{team-id}/channels/{channel-id}/messages
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‎01-16-2025 10:11 AM - edited ‎01-16-2025 10:14 AM
Thank you for pointing that out! It would be nice if it was better documented. I tried looking through DOCS and couldn't how you could leverage the capability outside of their provided use cases.
