Servicenow and Teams Integration

[Raghav Manchand]

Hi Team,

I wanted integration between SNOW and Teams channel but I don't want to use Teams Plugin for SNOW but can use Webhook in team. Will creating a REST API in SNOW and adding endpoint as webhook link for the channel can be good idea or should I go for something else?

Please let me know as soon as possible.

[Community Alums]

Hi @Raghav Manchanda ,

You can follow these Article for your integration : Service-Now – Microsoft Teams Integration

API Permissions related to Microsoft Teams integration

Watch this Video too : Conversational integration with Microsoft Teams - installation, FAQ, and troubleshooting

These would be enough for you to be ready and implement the integration.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Raguram1]

Hi @Raghav Manchanda 

If you are not interested in using Microsoft Teams integration plugins. Please have a look at the spokes here, these actions can be used to fetch teams related API endpoints.

Microsoft Teams Spokes

Thanks,

Ragu

[Abhijit4]

There are two different ways to integrate ServiceNow with Microsoft Teams

1. By using Now Actions messaging app

2. By using Microsoft Teams spoke 

Since you do not want to install any plugin in Teams application so first approach will not work for you.

You can go with second approach, we have recently implemented this integration via Integration Hub Spokes provided by ServiceNow. To do so you need to first activate Integration Hub plugin to use these spokes.

Also for which table you are implementing this? If you are implementing for Incident/Problem/Change then you have OOTB provided spokes but for any other table you need to use Send Message spoke where body content is not much decorative but you can use HTML code to build body content to make UI better.

Let me know if you have any further queries.

Please mark this as Correct or Helpful if it helps.

Regards,
Abhijit
Community Rising Star 2022

[Raghav Manchand]

Hi,

Thanks for helping me out but my scenario is a bit different.

So the problem is that I want to notify the Incident created for a certain assignment group in a particular Teams channel. 

What I want is that I must not use any teams feature for Servicenow as I don't want to install any kind of plugin or any other app in my SNOW. I was thinking If I create a Rest message where endpoint is the webhook link and is fired by a Busines Rule. The business Rule will be Invoked whenever an Incident is created for a particular Assignment group.

This is the scenario that I want but I couldn't find anything. Could you please help me with that?

Let me know what are the prerequisites for this.

Thanks in Advance