How to decide whether to go with Multi tenant or Single Tenant integration with MS Teams?

[Sangeetha Harin]

Hi All,

What is the difference between Multi Tenant MS Teams integration with ServiceNow and Single Tenant MS teams integration with ServiceNow. Our ServiceNow instance is not domain separated instance. Our requirement is to integrate Service now Major incident management with MS Teams. Document clearly show about how to configure, but it doesn't provide much details about the difference between Multi tenant and Single tenant integrations. What is the pros and cons on using Single tenant and multi tenant? Which option we can to go with? How the security is maintained on both the architectures? Please clarify.

Thanks in advance.

San

[Community Alums]

Hi @Sangeetha Harinarayanan ,

ServiceNow is single tenant.   A company has their own dedicated database, application and data isolation in each ServiceNow instance.   That is the answer the question is looking for.

However when a Managed Service Provider (MSP) shares ServiceNow with multiple clients using domain separation, ServiceNow is multi-tenant.

If you are a single customer, use Single tenant.

If you are an MSP (Managed Services Provider), use Domain Separation.

if you want a hosted instance for customers that can't afford their own full instance, you can create a shared, domain separated instance, called a Multi tenant.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Sai Kumar B]

@Sangeetha Harinarayanan 

Adding to Sandeep's points....

In terms of security, a Single-tenant is more secure than a Multi-tenant because A single customer and a single server are often contained on secure hardware being used by a limited number of people. however, in Multi-tenant using Domain separation, Other tenants won’t see your data. However, multiple users (not associated with your organization) are allowed on the same database. This broader access reduces control of security.

[Sangeetha Harin]

Thanks for your response. I understand the difference between Single tenant and Multi tenant. But my question is around whether to go with Single tenant or Multi tenant configuration with MS Teams. How to decide whether to go with Multi tenant or Single tenant.

https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/sn-teams/concept/setup-sn-ms-teams.html 

[Sai Kumar B]

 If your customer instance is Single-tenant go with single-tenant integration else double-check with other tenants and go with Multi-tenant integration. It all depends on your requirement.