Teams Chat Sync Message not showing up on custom tables

IDewar
Tera Expert

Hi there,

 

I have extended the Task table into a custom table and created a new "Start Teams Chat" UI Action button to appear on it. When it is used, the window appears, lets me add users and launches the chat. However, while the work_notes field is active the usual message about the chat being created and where you can find the message logs doesn't get posted in there. 

 

I have checked and the message log is being created in the background but the link is just not being shown. I have had a look at the script of the UI Action and it seems to all be in order with it saying the following:

getChatSwarmModalUtilsWS().MSTeamsOpenMultiUserChat({
                        items: result.data.items,
                        topicName: result.data.chatTitle,
                        journalField: "work_notes",
                        tableName: g_form.getTableName(),
                        sysId: g_form.getUniqueValue(),
                        initiatedBy: g_user.userID
                    });

I don't know what else I can look into to get this to work so I thought asking here might be a good idea. Any help would be most appreciated. 

 

2 REPLIES 2

Raguram1
ServiceNow Employee
ServiceNow Employee

any system log errors or warning? @IDewar 

Sorry, I have been on holiday for two weeks. 

 

The only Warning I could find that mentions my table is:

"Requestor Mapping is not available for u_hots table."

 

Not sure if that would be relevant to this issue. There doesn't seem to be any errors. Is there anything I should be particularly searching in the log?