My clients are interested in configuring the Personal Data Rights plugin for Privacy Management, in large part due to the external facing form that comes with the plug-in. They are on the Zurich release, and according to the product documentation - t...
When clicking on the pie chart(red or green) in the 'Entities' report on the homepage of the Compliance Workspace, users are seeing a blank list, despite there being entities listed on the report and shows the numbers. Has anyone faced similar issue,...
Hi all, Hoping somebody can guide me through this. I am using smart assessments and trying to initiate a Risk Identification for some of my entities. I created a smart assessment with the assessment target Entity. I created a Risk Identification Conf...
Hello Team, I wanted to customise the existing state models of Compliance case as follows NewTriageInvestigateInvestigate- InvestigatorResolvePost case reviewClose Archived
Hi Everyone,I need some help with restricting Control record access for first line of defense users in ServiceNow GRC.In the Control table we have an Entity reference field profile which points to the Entity table [sn_grc_profile] Each Entity has an ...
Dear Team, I am creating a Risk Assessment Methodology with the assess type set to 'Assess - Risk' and have added the entity class as Company. However, for the assess type 'Risk', there is no option to add a Reassessment Frequency. Upon checking, I f...
My task is to add a field from the Issue Triage to the Issue record, now I know that I can use Business Rules for this one; but I was wondering what actually triggers the creation of the Issue record once you complete the Issue Triage?
Hi Everyone,I have around 2 years of experience in ServiceNow ITSM and recently started working on ServiceNow GRC / IRM. I have completed the Now Learning training for GRC.I am now looking to practice real-world GRC scenarios, such as:Risk Management...
Hi everyone,I'm working with Risk Management (IRM) in ServiceNow Yokohama and I'm trying to understand the correct behavior of Risk assessments. I have configured a Risk Statement with an Assessment (metric-based questionnaire). In this case, when I ...
Hi everyone,I'm working on a ServiceNow GRC implementation and discovered a potential permission scoping issue that I wanted to flag with you all.Issue:Users assigned the sn_grc.admin role appear to have access to script editor functionality for UI A...
While working on ATF for the Compliance Workspace Control Objective (sn_compliance_policy_statement) record, I noticed that in the latest patch a new lifecycle is introduced with a Publish UI action. When moving the state from Approve to Publish usin...
In IRM issue management module, I'm trying to produce what is essentially an issue register that extends down to remediation tasks (action plan to address the issues) - i.e., each issue shown together with all of its remediation tasks/action plan in...
Hi Team,I am facing an issue while trying to add contributors in a Smart Assessment under Risk Identification in ServiceNow IRM.When attempting to add contributors, I receive the below error:“Couldn't add contributor. This may be due to a network iss...
Is it possible to configure a back-and-forth approval workflow in Smart Assessment Engine (SAE) for GRC? If so, could you advise on how this can be configured?
Hi all,we have one table in ServiceNow and I am facing issue with that as user reported this issue scenario as below we have one field on the records which has 2 values which is false and true its a checkbox actually now that we have updated the valu...