Clarification needs for fields within the Control view

[Gustavo Barbos1]

My team is looking for additional information and/or clarification on what is the OOTB expectation from SNOW. Meaning, what are those fields supposed to used for within the Control view? 

Category
Type
Classification

[richardtayl]

Hi Gustavo,

These fields are ootb data which therefore means they are suggested data rather than mandated.

They are obviously aligned with "Best Practice" -  "Detective", "Preventive", "Corrective" etc but data can be adjusted according to your/customer's requirements - they won't affect anything really and the main focus is reporting.

(Although this metadata can act as the basis for further

For further context, please see this older post answer from my friend @Shiva Thomas :

Solved: Category and Type fields for Policy Statements - ServiceNow Community

Fun fact: the Classification of IT Impact Zone has a misspelt name: See attachment 🙂

hth

r

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