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Create approval record from Smart assessment engine

rajeeshraj
Tera Guru

Can approvals be triggered from the smart assessment engine? If so, how can I configure them?

 

Thanks

1 ACCEPTED SOLUTION

@rajeeshraj sorry for the delay responding. Generally you wouldnt, you would have a task that sits above the smart assessment. When the smart assessment is completed, it can then move the related tasks to the pending approval state, and you all the OOTB approval capabilities. If the approval is rejected it can automatically move the task back in the workflow and create a new smart assessment and assign it to the assessor ready to retake. Additionally you can also copy across the  values to save time for the assessor.

 

You should uses the assessment scope table and assessment to assessment scope table to capture the relationship to the task.

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7 REPLIES 7

SANDEEP DUTTA
Tera Patron
Tera Patron

Hi @rajeeshraj ,

You cannot trigger Approvals from Smart assessments unfortunately.

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.

is there a business rule or flow designer we can create that gets triggered on submission of SAE?

Hi @rajeeshraj ,

NO 😔

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.

Mehernosh Amrol
Giga Guru

You'll have to use the Approval Configurator, not the Smart Assessment Engine.

https://www.servicenow.com/docs/bundle/yokohama-governance-risk-compliance/page/product/grc-common/t...