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Event parm 1 contains recipient

Paresh Raniga2
Tera Contributor

‎02-28-2024 07:54 AM - edited ‎02-28-2024 07:55 AM

Hello,

Our SLA breach notifications use the Event parm 1 contains recipient

How can I add additional users to Event parm 1 contains recipient at the moment the email is only sent to the assigned to person of the ticket. I want to add the manager of the group so they also receive the email notification.
 
TIA
Regards
Paresh
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