GRC Policy

[daniel_sand]

Hello, I try to implement the ServiceNow Policy module in our company. 

Issue:

We are a large Bank with several policy documents (pdf/word)) that gets updated e.g. yearly (or so..). However when we need to keep track of the old versions of the policy documents for regulatory purposes. 

So I need to show the current version e.g.: policy_2024.pdf but I must be able to easily access older versions if needed,(policy_2023.pdf, policy 2022 etc)  either in connection with public audits or legal proceedings.

Question: 

I haven’t seen an easy way to manage multiple revisions of documents in the ServiceNow policy/GRC module. Can anyone guide me?

[Hema P · Accepted solution]

Hi @daniel_sand 

Out of the box, ServiceNow Policy module gives the flexibility to maintain versions of Policies easily. Policy has its own life cycle if you are aware of out of the box workflow if any policy is Published then automatically a knowledge article gets created and users can access that knowledge article.
After the policy reached to "Valid to" date then workflow will be restarted based on frequency then same process will be followed and policy version 2 knowledge article gets created.

Please refer OOTB documentation for more details: https://docs.servicenow.com/bundle/xanadu-governance-risk-compliance/page/product/grc-policy-and-com...

[daniel_sand]

Thanks a lot; 

[daniel_sand]

Thanks a lot - I am trying to link several (4 other policies) to this policy. It seems like the only way to link several policies is under the "Policies" tab. However I only have the possibility to link in new policies. Is there any possibility to link in several excisting policies?